Senior Executive - MIS (Hybrid) | MOA Pasay
OtherHybrid
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Quick Summary
Key Responsibilities
Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
Technical Tools
OtherHybrid
- With minimum of 2 years of College Education (No back subjects)
- Minimum of 6 months to 1 year MIS experience in BPO operations.
Responsibilities
~1 min read- →Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels.
- →Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns.
- →Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.
Location & Eligibility
Where is the job
Pasay, Philippines
On-site at the office
Listing Details
- Posted
- October 1, 2026
- First seen
- October 1, 2026
- Last seen
- October 1, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- October 1, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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