Cruise Director

Please note: This job posting is not an indication that a position is immediately available. We hire strictly based on sales and need, but accept resumes on a year-round basis for future consideration as opportunities arise. Your resume will be kept active for one year and you will be contacted in the event a position matching your qualifications, availability and interest becomes available.  

If you believe this role is a good match for your background, skill set, experience and passion please upload your resume and cover letter as an attachment through the prompts noted at the bottom of the page. Our recruiter will contact you should a position matching your qualifications, availability and interest become available.

We are currently accepting applications for Tauck Cruise Directors

Cruise Directors enjoy the benefits and resources of employment with a company that has been at the cutting edge of guided travel since 1925. We take great pride in these front-line representatives of our professional Worldwide Operations team. Our reputation for excellence and integrity was built on the exceptional quality and service of our Cruise Director staff and the support provided behind the scenes by our office staff in Wilton, Connecticut.

Cruise Directors typically work between the months of March and December. Individual schedules vary, of course, depending on the combination of itineraries assigned, language skills, personal interests, performance history, and seniority.

• A record of success in the travel or hospitality industry, or similar experience in a customer-service related field such as health care or education
• Solid oral and written communication skills
• Administrative and basic accounting skills
• A college or university degree is preferred, but not required

Scheduling is a collaborative process, incorporating performance feedback and individualized professional development goals. Cruise Directors prepare an annual 'wish list' to communicate individual interests and special requests. An annual performance review discussion is conducted with each Cruise Director at the end of the season.

• →Execution and delivery of the overall Tauck Experience including activities, lectures, destination related information and coordination of all shore excursions
• →Ensuring the on-board and on-shore comfort and safety of our guests
• →All event organization and creation of the Daily Program
• →Assisting Tauck Directors as needed with lectures, activities and destination related information 
• →Maintaining a high level of overall guest satisfaction
• →Oversight of Tauck Director performance
• →Liaison with Wilton Home Office, Scylla, ground operators and suppliers.

Cruise Directors work in diverse physical and cultural settings. Whenever representing Tauck, they are expected to present themselves, and our organization, professionally with guests, suppliers, and fellow associates.

The most successful Cruise Directors are proficient at handling multi-faceted responsibilities. Key skills include:

• Exceptional interpersonal skills for diverse audiences
• Creative and dynamic knowledge presentation skills
• Independent, resourceful decision-making
• A collaborative approach when working with colleagues
• Problem-solving skills, including poise under emergency conditions
• Organizational skills, with both groups and accounting functions
• Computer skills: ability to use email, the web, MS Word and Excel