IT Infrastructure Manager

The IT Infrastructure Manager is responsible for leading the team that manages and supports the organization’s cloud-based and on-premises IT infrastructure, including servers, networks, systems, and third-party integrations. This is a working manager role responsible for leading the infrastructure team while also providing hands-on technical support for escalations, implementations, integrations, and critical infrastructure operations.

• →Lead and manage the IT infrastructure team responsible for supporting cloud-based and hyperconverged on-premises systems, servers, networks, and related technologies.
• →Manage team workload, provide technical direction, coach team members, and support performance management and professional development.
• →Oversee and participate in the design, implementation, maintenance, and support of enterprise infrastructure systems to ensure reliability, availability, security, and scalability.
• →Serve as a hands-on escalation point for complex infrastructure, network, server, cloud, system, and integration-related issues.
• →Manage and perform hands-on infrastructure integrations with third-party platforms, vendors, and business systems.
• →Coordinate infrastructure projects, including system upgrades, migrations, implementations, technology refresh initiatives, and infrastructure improvements.
• →Work with internal stakeholders, vendors, and business partners to support operational needs and technology initiatives.
• →Manage infrastructure monitoring, patching, backups, disaster recovery, system redundancy, and routine maintenance activities.
• →Maintain accurate documentation for infrastructure systems, configurations, procedures, integrations, and support processes.
• →Support IT security, compliance, and HIPAA-related requirements by ensuring infrastructure systems follow organizational policies, standards, and best practices.
• →Assist with procurement, vendor management, asset lifecycle planning, and software licensing related to infrastructure systems.
• →Research infrastructure trends and recommend cost-effective solutions that improve performance, reliability, security, and operational efficiency.
• →Participate in scheduled on-call support or escalation coverage as needed.
• →Perform other duties and projects as assigned.

• Strong leadership skills with the ability to manage, coach, and develop technical team members.
• Strong technical knowledge of cloud-based and hyperconverged on-premises infrastructure environments.
• Hands-on experience supporting servers, networks, storage, backups, monitoring tools, and related infrastructure systems.
• Ability to troubleshoot complex infrastructure, network, cloud, and system-related issues.
• Knowledge of third-party system integrations, vendor platforms, and enterprise application connectivity.
• Strong understanding of IT security, access controls, patch management, disaster recovery, system redundancy, and infrastructure best practices.
• Ability to manage multiple priorities, projects, escalations, and operational responsibilities.
• Strong documentation, communication, and problem-solving skills.
• Ability to work collaboratively with IT teams, business stakeholders, vendors, and leadership.
• Strong customer service mindset with a focus on reliability, responsiveness, and operational excellence

• Associate degree in Computer Science, Information Technology, or a related field required, bachelor’s degree preferred.
• Equivalent combination of education, technical certifications, and relevant work experience may be considered.
• Minimum of 5 years of experience supporting IT infrastructure environments, including cloud-based and on-premises systems.
• Prior experience leading, supervising, or managing technical team members preferred.
• Experience with Windows Server, Microsoft Azure, Microsoft 365, networking, Nutanix virtualization, enterprise backup solutions, and infrastructure monitoring tools required.
• Experience with PowerShell, automation, scripting, and SQL Server administration preferred.
• Experience working in healthcare, HIPAA-regulated, or compliance-focused environments preferred.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, Azure, or related infrastructure certifications preferred.

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job.  However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job.  Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.  The duties and responsibilities herein describe the general nature and level of work required.  They are not intended to be construed as a complete list of all duties, responsibilities and skills required to meet requirements for this position.

• Requires the ability to write, dictate or use a keyboard to communicate directives. 
• Utilizes proper body mechanics in various environments. 
• Requires the ability to function in multiple environments due to travel requirements.

FLSA Status:  Exempt

EEO Status:  First/Mid-Level Officials and Managers