Project Coordinator- Customer Success

• 3+ years of experience in a Project coordinator or similar role
• Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment
• Experience managing projects impacting existing/onboarded customers, including process improvements and system enhancements
• Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams

• Working knowledge of logistics, freight, trucking, or supply chain operations
• Familiarity with logistics, SaaS platforms, and customer service workflows

• Bachelor's degree in Business, Information Technology, Computer Science, or Engineering

• Ability to manage project scope, timelines, priorities, risks, and dependencies
• Experience with Agile or hybrid project management methodologies
• Proficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar)
• Strong documentation and reporting skills

• Understanding of SaaS platforms, internal tools, and system integrations
• Experience with CRM, ticketing, or customer support systems
• Ability to translate customer service and operational needs into clear project requirements

• Strong written and verbal communication skills
• Ability to collaborate closely with frontline customer service teams
• Experience leading meetings, managing stakeholders, and driving alignment
• Strong customer-first mindset focused on retention and service quality

TekHQS is a global technology solutions provider headquartered in Lake Forest, California, with an offshore development center in Lahore, Pakistan. We specialize in:

• Web & Mobile Application Development (Web 2.0)
• Web 3.0 Solutions (Blockchain, Crypto)
• AI/ML Engineering
• IoT Development
• ERP Implementations (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365 Business Central)

We deliver high-performance digital solutions for clients across the USA, Europe, Asia, and the Middle East. TekHQS fosters a culture of innovation, technical excellence, and collaboration, empowering engineers to tackle complex problems at scale.