Director of Data Analytics

Position Summary  

The Director of Data Analytics leads the strategy, development, and implementation of data analytics and reporting to support child welfare service delivery in the state of Texas. In addition, this position leads a team responsible for cleaning and synthesizing large, varied datasets, utilizing specialized databases and computing environments, and employing visualization applications to present data that informs service delivery needs, performance, outcomes, and impact for the organization and its stakeholders. The Director of Data Analytics will perform all job duties in a way that demonstrates and emphasizes kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner.  

Responsibilities 

Support/Service Delivery  

• Liaison with operational leaders to ensure business practices support necessary data collection to allow for meaningful data output.  
• Provide thought leadership and strategy for designing and recommending appropriate analytical approaches and methodology 
• Oversee the development of advanced data mining, analyses, and statistical models to discover insights, provide actionable recommendations, and drive outcome improvement.  
• Ensure large datasets are managed, standardized, and synchronized for quality control.  
• Research, identify, and develop improvements to data, decision support tools, or business intelligence-based products. Ensures reporting is interoperable, harmonized, and sustainable.  
• Serve as subject matter expert, promoting the utilization and interpretation of data, fostering data-driven decision-making and improved data competencies throughout the organization.  
• Promote data quality and integrity and oversees reconciliation between systems.  
• Maintain quality improvement goals and address at regularly scheduled staff meetings.  
• Oversee the integration and integrity of data systems (IMPACT, CoBRIS, TPG, etc.). 
• Sets clear goals, tracks progress and ensures timely delivery of data projects.  
• Maintains focus on outcomes and impact—improving system usability, enhancing service delivery, and enabling decision-making. 

Quality Improvement  

• Develops and implements data strategies that support mission, performance goals, and child welfare outcomes.  
• Identify key performance indicators and facilitates outcome definitions.  
• Lead the data team in research, development, implementation, and delivery of enterprise reports, business intelligence resources, and dashboards to inform organizational and system performance.   
• Adapts strategies to evolving needs and constraints, applying innovative solutions in resource-constrained environments. 

Communication 

• Secure informal and formal feedback from user groups on data reporting needs. 
• Provide technical information to a non-technical audience. 
• Translates complex data into clear, actionable insights for diverse audiences—including frontline staff, executive leadership, funders, and policymakers.  
• Uses visualization and narrative techniques to foster understanding and buy-in. 

Growth 

• Consistently updates technical skills through continuing education. 

Supervision 

• Receive supervision. 
  • Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters. 
• Provides supervision.  
  • Supervise staff directly or their supervisors depending upon the personnel actions including action plans, hiring, terminations, recruitment, vacation and sick day requests.  Ensures that program staffing is qualified and provides continued safety of children served with high rates of success/program completion. 

Leadership 

• Represent the organization and provide input on data-related project priorities to the state data access governance council, and provide improvements needed to software vendors. 
• Develops team capacity in analytics, systems, and communication.  
• Fosters a culture of collaboration, innovation, and continuous learning. 

 Documentation 

• Oversee development of user guides, data definition documentation and ensures staff have a shared understanding of how data are collected, defined, and used across the organization. 
• Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines including documenting version control, data lineage, access permissions, and change logs to support auditability and data quality. 

 Finance/ Budget 

• Assist the Senior Director in monitoring income and expenditures and establishing capital purchase requests. 
• Review and approve travel and receipt requests. 

 Risk Management and Safety 

• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.  
• Implements strong data stewardship practices, including data quality controls, secure access, and compliance with laws and state child welfare policies.  
• Promotes ethical use of data. 
• Stays current on emerging technologies, child welfare policies, and data trends.  

Core Competencies 

Core competencies are the essential skills, knowledge, and behaviors that drive success, and they are important because they align individual performance with job duties and goals. Employees will be evaluated on these competencies through regular feedback in supervision and performance reviews to ensure they contribute effectively to professional and organizational growth.  

1. Collaboration – Prioritizes team goals over personal interests and willingly takes on extra tasks to help achieve objectives. Seeks regular feedback, recognizes the strengths of both themselves and others, and ensures the right people are involved in the team. Acknowledges and appreciates others' contributions. 
2. Communication – Actively listens with empathy. Communicates honestly about the impact of change and ensures the organization’s vision and goals are clearly understood by connecting them to daily tasks. Builds trust through open, transparent communication and effectively shares information with stakeholders in both written and presentation formats. 
3. Computer Literacy – Researches and tests new technologies and processes to improve data collection. Ensures staff has access to the right technology and follows security standards and policies to maintain safety and compliance. 
4. Complexity and Judgement – Consistently identifies key data needed for decision-making and uses it to provide actionable insights. Makes timely decisions, even with limited or unclear information, and takes responsibility for those decisions. Considers the impact of choices, follows through, and gains support from the team and stakeholders. 
5. Creativity and Foresight – Applies lessons learned from one situation to improve others and identifies opportunities for impact. Suggests and implements strategies based on evidence and best practices, considering the trade-offs of decisions that affect organizational goals. 
6. Serves All – Creates opportunities to promote team members. Commits to actively working to change existing disparities and engaging in meaningful conversations. Acts with integrity and accountability in promoting fairness.  
7. Finance – Manages the program or department finances in accordance with procedures and policies. Interprets and provides suggestions on existing budgets. Promotes adherence to overall budget. Reviews and monitors budget of the program or department to ensure that monies are accounted for. 
8. Leadership – Prioritizes serving employees and empowering their development. Provides opportunities for career growth, regular performance evaluations, and fosters feedback on improving processes and relationships. Shows empathy toward employees' challenges and works with them to create positive solutions. Models expected behavior and ensures alignment with company culture, policies, and procedures. 
9. Support Focus – Translates organizational values into actionable practices and strategies within programs and services. Anticipates and meets the needs of both internal and external customers, delivering high-quality service and focusing on continuous improvement. Provides support for escalated issues, demonstrating expertise in problem-solving and addressing customer needs effectively. 
10. Professionalism – Demonstrates credibility through a strong work ethic, personal accountability, professionalism, and ethical conduct. Is dependable, prepared for work, and maintains appropriate boundaries with clients and colleagues. Understands when and to whom to share information, and models expected behavior in line with company culture, policies, and procedures. 
11. Risk Management and Safety – Identifies the root causes of potential risks and assesses them from various perspectives, including financial, while considering trade-offs in strategic decisions. Finds solutions to address risks and stays updated on safety requirements through necessary training to ensure the well-being of children, clients, families, and employees. Maintains awareness of both physical and psychological safety risks and takes appropriate action to mitigate them. 
12. Planning, Organizing, and Time Management – Leverages resources from other programs and departments, using cross-functional teams to achieve goals. Applies departmental tools and best practices to improve effectiveness and efficiency. Manages multiple tasks by prioritizing and delegating, while helping others plan and organize their work. Seeks opportunities to collaborate with other programs or departments to meet deadlines and achieve results. 

Qualifications 

Education/Credentials/Licensure: 

• Bachelor’s degree in data analytics, statistics, or related field. Master’s degree preferred.  
• Additional certifications in SWL, data analytics and database management are preferred.  
• Valid state driver’s license and safe driving record.  
• Reliable transportation and current auto insurance. 

Experience: 

• Five (5) years of experience with data processing, database querying, and data analytics.  
• Three (3) years of supervisory experience.  
• Experience with the Texas child welfare system including DFPS, Child Placing Agency, General Residential Operation/Residential Treatment Center, or Single Source Continuum Contractor preferred. 

Clearances: 

• DPS 
• DFPS 
• FBI 
• CBCU Eligibility Determination 
• Child abuse clearances 

Knowledge Areas 

• Database management 
• Business intelligence and analytics 
• Data science strategies 
• Data visualization tools 
• SQL 
• Software application administration 
• Web based UI confirmation 
• Security Access Protocols 
• Data Warehousing 
• Ad hoc report writing 

Working Conditions 

Physical Demands 

1. This position requires operating a keypad device 75% of the day and electronic/office equipment 25% of the day. Frequent travel in and out of the state of Texas may be required daily and may include travel in weather conditions - 25%. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the  

Mental Demands 

1. Occasionally makes quick decisions, needs to concentrate, and handles a diversity of problems. Frequently performs multiple tasks and handles distractions that interfere.  

Environmental Factors 

1. Environmental factors require this position in community, residence, office, and in-home.   

Working Hours 

1. Normal business hours with flexibility to meet department and service needs.