Training and Outreach Team Lead (Falls Church, VA)

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• Manage day-to-day team priorities, workload distribution, and coverage to ensure outreach, training, and support responsibilities are met

• Provide coaching, feedback, and mentorship to team members to support professional development and consistent performance; monitor and enforce Tesla Government policies with respect to team members

• Monitor team activities and performance metrics to identify workload challenges, training needs, and opportunities for process improvement

• Help onboard and train new team members on outreach practices, client engagement standards, technical solutions, and team processes

• Promote collaboration and knowledge sharing within the Training & Outreach team and across Tesla

• Communicate team progress, challenges, and recommendations to the Director of Product Experience

• Establish written strategic priorities for the Training and Outreach team that align with Tesla Government’s corporate goals

• Implement Customer Success Team strategy and ensure accountability of team members

• Coordinate the team's outreach activities to build and maintain relationships with government clients and partner organizations

• Guide team members in identifying and connecting clients who could benefit from mutual information-sharing relationships

• Ensure the customer relationship management (CRM) platform is maintained accurately and consistently across the team

• Oversee the execution of email marketing campaigns using an email service platform (ESP)

• Support team members in managing account access to Tesla's technical solutions and following established permissioning procedures

• Review client engagement metrics and outreach results to identify opportunities to improve platform adoption and engagement efficiency

• Establish and maintain consistent standards for client communications and outreach practices

• Coordinate the planning and delivery of virtual and in-person training events for government clients

• Develop and build a training program that will accelerate client adoption of Tesla’s GovShare platform

• Maintain expert knowledge of Tesla's technical solutions to ensure accurate, effective training is given to clients

• Establish standards training delivery, presentation skills, and adapting instruction to different audiences and hold team members accountable to those standards

• Ensure training materials, presentations, and self-guided learning resources remain accurate and aligned with current technical capabilities

• Develop and improve standardized training programs, videos, presentations, and interactive learning materials

• Lead training events and serve as a backup trainer for other team members as needed

• Gather and communicate training feedback to identify opportunities to improve the client experience and training effectiveness

• Provide guidance to team members responding to client questions, technical issues, and requests for assistance

• Troubleshoot complex client issues and coordinate with technical teams when additional support is needed

• Identify recurring support challenges, potential bugs, and opportunities for user interface or workflow improvements

• Ensure client feedback and support trends are communicated to the appropriate internal teams

• Support user acceptance testing of new features and bug fixes, as needed

• Establish consistent Help Desk practices and ensure client requests are handled effectively and in a timely manner

• Identify potential opportunities to expand platform adoption, strengthen client relationships, and support company growth

• Share client feedback, emerging needs, and potential partnership opportunities with the Director of Product Experience and relevant internal teams

• Support business development activities by identifying client success stories, potential use cases, and opportunities for collaboration

• Participate in areas to grow Tesla’s business

• Can serve as backup for any training group at a moment’s notice

• Mentors more junior staff across the Training and Outreach, Portals, and RKM teams

• Conducts user acceptance testing on new features and bug fixes without supervision

• Develops initiatives that will positively impact the team and/or client and executes them without supervision

• Comfortable co-training with the client’s program office

• Answers security and programmatic questions from users appropriately

• Excellent verbal communication skills to model for other Teslans

• Works well under pressure and with short deadlines

• Has interpersonal skills that allow effective interaction with personnel at all levels of US and foreign governments

• Creates engaging written, graphic, and multimedia content

• Meets deadlines without compromising quality

• Is technical savvy—able and willing to learn new computer and web-based applications

• Is comfortable briefing government officials at all levels

• Develops and documents new and better ways to get stuff done

• Active TS clearance

• Demonstrated knowledge and use of an ESP, such as SendGrid

• Outstanding written and oral communication skills

• Demonstrated experience managing relationships with multiple clients and developing strategies to reach clients

• Demonstrated experience creating training materials in different formats, including PremierePro

• Holds a Bachelor’s degree and has at least 5 years of government/military experience or 9 years of total experience

• Experience briefing Generals, Ambassadors, or other SES-equivalent high-level government officials

• Ability to modify existing queries in Splunk

• Significant experience being the lead trainer on a travel training

• Has trained or mentored other individuals with measurable improvement in their performance

• Resume

• Cover Letter

Compensation: The expected initial salary for this role is $90,000.00 - $100,000.00 annually. Actual compensation may vary based on factors including, but not limited to, job-related knowledge and skills, education, experience, certifications, geographic location, and organizational needs. Individual compensation will be determined on a case-by-case basis.

In addition to base salary, Tesla Government offers a comprehensive benefits package, which includes medical, dental, and vision insurance, retirement savings options, paid time off, paid holidays, and professional development opportunities.

Tesla Government Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This is a management position
This is a full time position