Assistant Manager - Branch Operations - Freight Forwarding

Operational Management
•    Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
•    Monitor shipment milestones, documentation, customs clearance and pending activities.
•    Resolve operational issues and ensure adherence to customer SOPs and SLAs.
Customer Management
•    Address customer queries and operational escalations within agreed timelines.
•    Maintain service quality through effective communication and timely resolution of issues.
Cost & Performance Management
•    Monitor operational costs, productivity and resource utilization.
•    Ensure timely job closure, billing coordination and cost control.
Vendor Management
•    Coordinate with shipping lines, airlines, transporters, CHAs and other service providers.
•    Monitor vendor performance and resolve service-related issues.
Compliance & Process Management
•    Ensure compliance with company policies, customer SOPs and regulatory requirements.
•    Maintain accurate documentation and drive process improvements.
Cross-functional Coordination
•    Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
•    Support customer onboarding, business handovers and operational feasibility assessments.