Bell Person

Job Description 

Bellperson - BELLPRSN 

Department: Front Office  

Reports To: Front Office Manager  

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview:  

As a Bellperson you will be the first and last impression for our guests. You will be responsible for providing exceptional customer service by assisting guests with their luggage, answering questions, and ensuring a smooth check-in and check-out process. 

• →Greet guests warmly and professionally upon arrival and departure. 

• →Assist guests with luggage, including loading, unloading, and transporting to and from guest rooms. 

• →Escort guests to their rooms and provide information about hotel amenities and local attractions. 

• →Answer guest inquiries and address their concerns in a timely and courteous manner. 

• →Assist with valet parking as needed. 

• →Maintain a clean and organized work environment, including the lobby and baggage area. 

• →Adhere to all hotel policies and procedures. 

• Excellent customer service skills 

• Ability to lift heavy luggage 

• Strong communication skills 

• Positive and outgoing personality 

• Ability to work flexible hours, including weekends and holidays 

• At least 21 years of age
• Must possess valid and current driver-s license
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

• Work experience in the hospitality or restaurant industry is preferred
• Communication in other languages is helpful

• High school diploma or GED preferred