Dispatcher

Dispatcher

The BEST Group – a group of Bermudian companies providing services in the fleet, freight, logistics, shipping, trucking, and warehousing industries – has an immediate vacancy for a Dispatcher to join the Joe Vieira Trucking Ltd. team on a full-time basis.

The Dispatcher will be responsible for coordinating daily trucking operations, including scheduling and dispatching drivers, allocating resources, monitoring productivity, and ensuring the efficient completion of customer jobs. The role will also oversee equipment rentals, assist with billing and operational administration, coordinate equipment maintenance, and ensure compliance with company health and safety requirements. The successful candidate must have a strong working knowledge of dispatch, logistics, transportation, and warehouse operations, with proven experience in work scheduling and resource coordination.

Main Responsibilities

1. Dispatch and Scheduling

• Coordinate and schedule daily trucking operations, ensuring drivers and truck driver assistants receive clear instructions, job allocations, and time schedules.
• Prepare the following day's work schedule by 5:00 p.m.
• Ensure all trucks are dispatched between 7:45 a.m. and 8:00 a.m.
• Allocate employees and resources according to customer bookings, operational priorities, and employee availability.
• Identify and resolve scheduling conflicts, employee shortages, delays, and additional work requirements to maintain operational efficiency.
• Maintain regular communication with drivers to monitor job progress, arrival times, and completion times.
• Communicate delays exceeding 15 minutes to customers.
• Monitor driver productivity, efficiency, and resource utilization.
• Coordinate employee work schedules and time-off requests to support operational continuity.
• Ensure drivers and truck driver assistants comply with the company uniform policy.

2. Equipment Rentals

• Serve as the primary point of contact for customers regarding equipment rental enquiries.
• Ensure all rental agreements and required documentation are completed and signed.
• Schedule equipment rentals and coordinate equipment delivery and collection.
• Conduct and document pre-rental and post-rental equipment inspections.
• Demonstrate the safe and correct use of equipment to customers where required.
• Identify and report equipment damage, defects, and maintenance requirements.
• Ensure all rented equipment is appropriately stored at the end of the working day.
• Respond to equipment rental enquiries within 24 hours and ensure rental services are billed accurately and promptly.

3. Billing and Administration

• Record trucking and labour hours accurately upon completion of each job.
• Submit trucking and labour cost information to the billing assistant within 24 hours.
• Ensure daily schedules and timesheets contain accurate job details, customer information, hours worked, and assigned personnel.
• Submit timesheets and supporting documentation, including supplier documents and disposal receipts, by 5:00 p.m. daily.
• Assist with resolving billing queries relating to trucking and labour costs.
• Ensure completed jobs are accurately documented to support timely and correct invoicing.

4. Equipment, Assets, and Maintenance

• Inspect company equipment and machinery and report defects or maintenance requirements.
• Monitor the check-in and check-out of tool bags and ensure all tools are accounted for.
• Complete and submit equipment maintenance work orders to the JVT Manager.
• Coordinate emergency maintenance and equipment breakdowns with the JVT Manager and BEST Fleet Manager.
• Follow up on outstanding maintenance requests to minimize operational disruptions.
• Ensure weekly vehicle and equipment inspection checklists are completed and submitted on time.
• Ensure forklifts, hand carts, pallet jacks, and other designated equipment are stored appropriately at the end of the working day.
• Promote the proper handling and use of company assets to minimize damage and unnecessary downtime.

5. Health and Safety

• Ensure compliance with applicable health and safety legislation, company policies, and operational procedures.
• Monitor adherence to safety requirements across trucking, warehouse, and yard operations.
• Conduct monthly safety inspections and hazard assessments.
• Identify, address, and document safety violations and unsafe work practices.
• Ensure incidents and accidents are reported and managed in accordance with company procedures.
• Communicate relevant health and safety information to employees and management.
• Maintain a clean, accessible, and safe warehouse and working environment.
• Monitor the validity of required employee licences, certifications, and safety documentation.

6. Customer Service

• Maintain a professional, responsive, and customer-focused approach when interacting with customers and colleagues.
• Proactively communicate job progress, delays, and scheduling changes that may affect customer expectations.
• Resolve operational scheduling concerns and coordinate solutions to support customer satisfaction.
• Respond to customer enquiries promptly and ensure accurate information is communicated.
• Support service delivery by coordinating resources effectively and ensuring customer commitments are met.

Minimum Qualifications and Experience

1. Mandatory:

• Minimum of 3 years' hands-on experience in dispatch, logistics, transportation, work scheduling, or warehouse operations.
• Valid Bermuda Public Service Vehicle Licence appropriate to the vehicles and equipment operated, including applicable truck and forklift categories.
• Valid forklift certification.
• Minimum of 1 to 2 years' practical experience with material-handling equipment, including manual and powered pallet jacks and forklifts.
• Working knowledge of Microsoft Office and general administrative processes.
• Strong scheduling, coordination, and organisational skills.
• Effective verbal and written communication skills.
• Ability to manage competing priorities, resolve operational challenges, and work effectively in a fast-paced environment.
• Strong accountability, adaptability, time management, and teamwork skills.
• Commitment to customer service, operational efficiency, and health and safety compliance.

2. Preferred:

• High school diploma or equivalent qualification.
• Diploma or degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Previous experience coordinating truck drivers, driver assistants, and fleet resources.
• Experience with equipment rentals, inspections, maintenance coordination, and billing administration.
• Experience monitoring driver productivity, resource utilisation, and operational performance.
• Experience working in a customer-facing logistics, trucking, or warehousing environment.
• Knowledge of workplace health and safety requirements and equipment inspection procedures.

Application closing date: October 27th, 2026.