theentouragegroup~27d ago

MR PORTER BARCELONA - Hostess

Spain·Barcelonamid

RetailRestaurant Server

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Quick Summary

Overview

Do you enjoy working with international A-list concepts, such as MR PORTER? For this position, we are looking for an enthusiastic colleague with an administrative background, excellent organizational skills, and strong time management.

Key Responsibilities

Making reservations for customers based on their various requirements Sorting out any issues that may arise with bookings or reservations. Answering any questions guests might have about the reservation process.

Requirements Summary

Previous work experience as a hostess You have an administrative background Excellent customer service skills in person, in writing, and in speaking Availability to work day shifts Good physical condition English and Spanish need to be spoken…

Technical Tools

RetailRestaurant Server

For our MR PORTER Steakhouse in Barcelona, we are looking for a Hostess who can uplift our guest’s experiences.

Responsibilities

~2 min read

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Making reservations for customers based on their various requirements
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Sorting out any issues that may arise with bookings or reservations.
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Answering any questions guests might have about the reservation process.
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Upselling, when appropriate, by informing guests of additional services or special packages.
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Providing support to guests who may need to amend or cancel a reservation.
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Our Hostess is responsible for all reservation bookings, requests, and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists and following and enforcing all restaurant standards.
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They work closely with the reception manager to manage the reservation booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receive nothing but the best experience. In addition, they are knowledgeable about the operating hours of all food and beverage outlets, and any promotions/events.
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When our guests have special requests involving seating assignments, preferred needs guests or guests’ dietary restrictions, and even special occasions. Our Hostess advises the managers and servers of VIP questions and/or specific service needs to guarantee the requests are fulfilled r by our Food & Beverage Supervisors and Managers.
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Our Hostess must communicate with other departments and the extended hotel team in order to ensure the alignment remains.