Chief Operating Officer (COO)

United States·NampaFull Timeexecutive

OperationsOtherOperations Director

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Quick Summary

Overview

We are seeking a Chief Operating Officer (COO) to serve as the operational engine of the business and a key partner to the CEO. This is a true C-suite leadership role responsible for building and scaling the company’s end-to-end operational infrastructure — including supply chain, manufacturing,…

Requirements Summary

Experience 12–20+ years of progressive operations leadership experience Proven track record scaling a DTC, eCommerce, or CPG business from ~$20M–$50M to $100M+ Experience in a COO, VP/SVP Operations, or equivalent executive role Deep expertise in…

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ecommerce

We are seeking a Chief Operating Officer (COO) to serve as the operational engine of the business and a key partner to the CEO.

This is a true C-suite leadership role responsible for building and scaling the company’s end-to-end operational infrastructure — including supply chain, manufacturing, fulfillment, and logistics — to support rapid growth.

The COO will play a critical role in transforming operations from a ~$60M business into a $120M+ organization, ensuring systems, processes, and teams are built to scale.

Own and optimize the full supply chain from raw materials to customer delivery
Lead sourcing, contract manufacturing, production planning, and vendor management
Drive cost savings, margin expansion, and supply chain resilience
Build redundancy strategies and mitigate risk across global suppliers

Oversee warehouse operations, fulfillment strategy, and logistics performance
Optimize throughput, accuracy, and cost per order
Manage 3PL relationships and evaluate build vs. outsource decisions
Improve shipping strategy, freight costs, and reverse logistics

Design and implement scalable operational systems (ERP, WMS, demand planning)
Build KPI dashboards and operational reporting frameworks
Establish SOPs, processes, and operating cadences across the business
Drive continuous improvement and operational efficiency

Partner with the CEO to translate growth targets into operational plans
Own the operational budget and drive financial discipline
Align closely with product, marketing, and finance teams
Build hiring plans and organizational structure to support scale

Build, lead, and develop a high-performing operations organization
Establish a culture of accountability, speed, and data-driven decision making
Develop leaders across supply chain, warehouse, and logistics functions

Reduce cost per order and improve operational efficiency
Achieve best-in-class fulfillment accuracy and on-time shipping
Scale operations to support 2x revenue growth without proportional cost increases
Improve inventory turnover and gross margins
Build a scalable, data-driven operational infrastructure

12–20+ years of progressive operations leadership experience
Proven track record scaling a DTC, eCommerce, or CPG business from ~$20M–$50M to $100M+
Experience in a COO, VP/SVP Operations, or equivalent executive role
Deep expertise in supply chain, manufacturing, and fulfillment operations
Experience leading teams across multiple operational functions
Strong track record of improving margins, reducing COGS, and driving efficiency

Operational architect who can build systems for scale, not just manage existing ones
Strong supply chain strategist with upstream manufacturing experience
Data-driven decision maker with deep KPI ownership
Hands-on operator who can move quickly in a fast-paced environment
Experienced leader in founder-led businesses