Property Manager - Louisville, KY

Louisville, KY | Full-Time

This is an opportunity for a people-focused property management professional who wants real ownership of a community- not just a desk full of tasks.

As Property Manager, you'll be the primary leader for your assigned property. You'll oversee the operation of the community from both a business and resident perspective, making sure the property is performing well, residents are receiving excellent service, and your team has what it needs to succeed.

You'll spend your time balancing people, property, and performance.

Run the Property

• Own the day-to-day operation and appearance of the community.

• Walk the property regularly and identify issues before they become bigger problems.

• Coordinate maintenance, vendors, work orders, and property projects.

• Make sure the property is safe, welcoming, and well maintained.

Take Care of Residents

• Build relationships with residents and create a hospitality-driven experience.

• Listen to resident concerns and find practical solutions.

• Support leasing, renewals, retention, and occupancy.

• Help create a community where residents feel welcomed, respected, and valued.

Manage the Business

• Monitor the property's budget and expenses.

• Look for opportunities to control costs and improve performance.

• Maintain accurate records and reporting.

• Ensure the property operates in accordance with company policies and housing requirements.

Lead the Team

• Supervise Leasing and Maintenance team members.

• Set expectations, provide coaching, and hold people accountable.

• Create a team culture centered on communication, service, and follow-through.

• Work with leadership to address staffing and operational needs.

Make Things Better

• Look for ways to improve processes and the resident experience.

• Identify recurring problems and help develop lasting solutions.

• Bring ideas to leadership and help turn them into action.

We're looking for someone with 3+ years of progressive leadership experience, ideally in property management or another service-focused environment.

You should be someone who:

• Leads with confidence while treating people with respect.

• Is comfortable having difficult conversations when necessary.

• Notices the details others miss.

• Takes initiative rather than waiting to be told what to do.

• Can move between resident concerns, team leadership, maintenance issues, and financial priorities without losing sight of the bigger picture.

• Communicates clearly and professionally.

• Knows how to provide excellent customer service while still protecting the interests of the property.

• Enjoys solving problems and improving how things work.

A bachelor's degree in Business Administration, Property Management, Hospitality Management, or a related field is preferred, but equivalent education and experience will be considered.

We exist to catalyze community through hospitable housing, with particular care and focus on immigrant and refugee populations.

That means the way we manage a property matters.

We believe in Flourish, Stewardship, and Candor- creating environments where people can grow, taking responsibility for the properties and resources entrusted to us, and communicating honestly and respectfully.

If you're a Property Manager who believes that excellent operations and excellent resident service go hand in hand, we'd love to hear from you.

Launch Property Management is an Equal Opportunity Employer.