Retail Learning Manager | ANZ Market

• →Deliver in-the-moment, performance-based coaching to Client Advisors and Team Managers on the sales floor
• →Drive performance against key metrics including sales, AUR, conversion, Mystery Shopping, Net Promoter Scores, and clienteling
• →Lead, develop, and inspire a team of Retail Learning Coaches to implement training programs consistently across stores
• →Partner with Store Directors and Team Managers to develop 30-60-90 day coaching plans for identified performers
• →Ensure training programs translate into consistent, daily in-store behaviours through effective learning sustainment strategies
• →Identify and deliver targeted skill-building exercises and workshops tailored to store and individual needs
• →Drive adoption of the Tiffany Wonder eLearning platform and assess post-training application
• →Champion the onboarding of new Client Advisors, ensuring alignment with Tiffany & Co. client experience and selling expectations
• →Support and facilitate onboarding programs for designated stores on a quarterly basis
   

• 8–10+ years of retail experience within a luxury or elevated client-focused environment, including sales and people leadership roles
• Proven track record in performance-based coaching, team leadership, and driving sales and client loyalty outcomes
• Passion for luxury retail; jewellery or watch industry expertise is a plus
• An inspiring and trusted leader who empowers and motivates teams to reach their potential
• Strong ability to analyse retail KPIs and translate data into actionable, coachable behaviours
• Excellent communication, facilitation, and influencing skills with a collaborative approach to stakeholder engagement
• Organised, results-driven, and experienced in leading change and tracking behavioural impact
   

At Tiffany & Co., we believe our people are as extraordinary as our products. Joining our Australia & New Zealand team means becoming part of a globally iconic brand with a culture that values excellence, collaboration, and innovation. We offer a dynamic and inspiring work environment where your contributions are recognised and your career is nurtured.