Operations Technical Specialist

• A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service.
• A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator. 

• Authorized to work in the United States and a resident in a United States time zone.
• Comfortable with remote work.
• We are not sponsoring Visas for this role.

• Reviewing API requests, logs, and code to troubleshoot partner integration issues
• Supporting the Support team by resolving escalated technical tickets
• Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
• Developing or updating technical documentation, developer tooling, and integration examples
• Managing Zendesk administrative features and optimizing ticket workflows
• Joining Sales calls to provide technical expertise and implementation guidance
• Acting as a subject matter expert across integrations, APIs, and internal systems

• Experience working with APIs, integrations, and technical troubleshooting
• Ability to read, understand, and reason through code and technical documentation
• Strong problem-solving skills and comfort handling technical escalations
• Experience supporting or collaborating with customer support teams
• Clear communication skills, especially when explaining technical concepts to non-technical audiences
• Ability to work cross-functionally in a fast-paced, remote environment

• Experience in a technical implementation, solutions engineering, or integration-focused role
• Familiarity with Zendesk administration or similar ticketing systems
• Experience supporting sales or pre-sales technical discussions
• Background working in fintech, payments, APIs, or developer-first platforms
• Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap

• Office space in Boulder, CO
• Remote work environment
• Resources to support remote work
• Generous compensation and benefits
• Transparency that trickles down from the C-Level 
• Experts in the payments field that can get you up to speed with PayFac-as-a-Service

Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.