Staff Product Manager, Core Experience

Tin Can is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world.

We're building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we're currently living (and who have a sense of humor about it).

We're looking for a Staff Product Manager to drive retention: getting families off to a great start with Tin Can and keeping kids calling the people who matter, week after week. It's arguably the highest-leverage product problem we have, and right now no one's running it full-time.

This role spans more of the product than most PM jobs. Driving connection might mean improving the app one week, rethinking how voicemail works, or proposing a new accessory the next. You'll work closely with the Head of Product to set direction on retention, and you'll own execution end to end — building the backlog, shipping the work, and using what you learn to propose what's next. As you prove out the area, we expect your ownership of strategy to grow. You'll partner closely with the founding team, engineering, brand, and marketing. This is a hands-on role for someone who cares deeply about user experience and knows how to balance rigor with momentum.

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  Find the highest-leverage ways to drive consistent calling — the rituals that keep families coming back — and go make them happen

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  Turn broad goals into clear hypotheses and a focused product backlog

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  Do whatever the problem needs: write the test plan and run it yourself, draft the in-app and email copy, work with engineering to spec the fix

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  Design and ship product that builds durable calling rituals in partnership with engineering

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  Sweat the first-run and week-one experience, the moments that make Tin Can stick

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  Design and build instrumentation to see whether you’re moving the needle

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  Run experiments, synthesize learnings, and decide what to scale, iterate on, or stop

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  Collaborate with leadership to align your work with overall product strategy and values

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  Sharpen the processes and norms that help the team ship and learn faster

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  Pitch in across the product surface when needed, while continuing to own your area

• 8+ years of deep consumer product experience, ideally on an adjacent product — bonus for hardware + software, or for building for a kid and a parent at once

• A track record of moving retention or engagement metrics, not just shipping features

• Strong product instincts paired with analytical rigor and comfort with data

• Fluency using AI as a multiplier across discovery, prototyping, and analysis — this is how we work, not a nice-to-have

• Excellent judgment around user trust, quality, and long-term tradeoffs, especially building for kids and the parents who trust us

• Ability to move work forward with little oversight, while partnering on strategy

• Clear communication and the ability to tell a compelling story about what you're learning and why it matters

• Hands-on and scrappy approach; you'd rather write the copy or dig into the bug yourself than wait on someone else

• Low-ego and collaborative vibes; you share credit and pitch in on problems that aren't yours