Customer Support Agent (Vienna - Full-time)

• →All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
• →Able to engage with customers and proactively move them down the sales funnel
• →Converting customers who have either chosen a specific tour on TourRadar.com or are comparing options, by guiding them to the perfect choice and securing the booking
• →Answering customer questions and providing information in a professional manner
• →Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
• →Handling booking cancellations, changes, payment issues, and adjustments

• You have at least 1-2 years of experience in customer service or a sales background
• You ideally speak German fluently (written and spoken)
• You are sales driven with ability to sell via phone
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers
• Love traveling and connecting with like-minded people - bonus points if you’ve been on a multi-day tour
• You’re tech-savvy and comfortable working on a Mac, with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency
• You have multitasking abilities and are capable of handling high volumes of enquiries
• You are open-minded, love challenges, enthusiastic to learn and interested in traveling
• You don’t know the meaning of “I can’t find the answer”
• Work permission for Austria

If you don’t check every single box, we still encourage you to apply as we value diversity and different perspectives!

What You’ll Discover on Your Journey with Us:

Awesome Office
Located in the heart of the 1st District, our headquarters offer a collaborative and fun atmosphere. Expect an open-plan office, plenty of energy, a few friendly pups from our “barketing department,” spirited foosball matches, and deluxe coffee machines to keep the team buzzing.

Flexibility, Your Way
Enjoy the best of both worlds with our flexible model: we prioritize in-person collaboration through a strong office presence, while also offering the freedom to work remotely at times - including up to one month each year from anywhere in the world.

Prioritizing Your Mental Health
We care about your well-being. That’s why we’ve partnered with Oliva, a leading mental health platform offering confidential access to coaching, therapy, and mental wellness resources: whenever you need them.

Growth & Development
Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT), we help you explore individual growth paths, skill development, and future opportunities. In our fast-growing environment, cross-functional collaboration and learning are built into the everyday.

Sustainable & Supported Commuting
We fully cover your Wiener Linien annual pass or contribute toward your Klimaticket, plus a €25 monthly home office allowance to support your remote setup.

Diverse & Inclusive by Nature
With over 30 nationalities represented across our global offices, TourRadar is a proudly international team. English is our primary working language, but you’ll hear many more in the mix - whether you're in the office or dialing in from afar.

Team Connection & Culture
Team Events: From trivia nights and wine tastings to rock climbing and hiking, our monthly team events (virtual and in-person) are designed to keep us connected, curious, and having fun.
TourRadar Culture: Help shape how we work through our internal communities focused on wellbeing, growth, and inclusivity. Your voice matters here.