9mo ago

Field Service Engineer

Mexico·Mexico CityRemoteFull-timemid

Field Service EngineerSkilled Trades & Field Services

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Quick Summary

Overview

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.

Key Responsibilities

As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success.

Technical Tools

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Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success. Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.

You will also independently evaluate customer environments, design sensor implementation plans, and lead the technical strategy for installations, directing onsite resources to execute projects effectively and at scale.

Perform on-site installation and configuration of our software and hardware solutions.

Design project scopes and installation plans for new deployments.

Advise customers on sensor network architecture and implementation best practices.

Independently make decisions on troubleshooting and integration approaches.

Provide on-site technical support and troubleshooting as required.

Coordinate with production teams to ensure timely delivery and setup of materials.

Coordinate and align work across multiple sites or regions as needed.

Train clients on the proper use and maintenance of installed products.

Train and oversee contractors or junior technicians on installation processes.

Document installation processes and client interactions in HubSpot CRM.

Revisit sites for routine maintenance checks and client follow-ups.

Ensure compliance with safety regulations and company installation standards.