travelperks
travelperks~2mo ago

Customer Care Consultant (CCC)

United StatesUnited States·Eugenemid
OtherCustomer Care
4 views0 saves0 applied

Quick Summary

Overview

Customer Care Consultant In-Office | Eugene, OR | Full-Time (35–40 hrs/week) Do you love bringing order to complexity, supporting high performers, and making sure every detail is handled exactly right?

Technical Tools
OtherCustomer Care

Customer Care Consultant

Do you love bringing order to complexity, supporting high performers, and making sure every detail is handled exactly right?

TravelPerks is looking for Customer Care Consultants to partner closely with one of our Personal Travel Planners (travel agents) and play a critical role in delivering exceptional, seamless vacation experiences for our clients.

This is not a sales role.
This is a role for someone who thrives behind the scenes—anticipating needs, solving problems, and keeping everything running smoothly while working with both clients and colleagues.

Responsibilities

~1 min read

As a Customer Care Consultant, you'll be the operational backbone of a travel planning team. You'll:

  • Support a Personal Travel Planner by managing the details that turn great trips into flawless experiences
  • Research, arrange, update, and service travel reservations (cruises, air, hotels, resorts, excursions, insurance)
  • Communicate with clients, suppliers, and internal teams to keep trips on track
  • Handle payments and sensitive client information with care and accuracy
  • Juggle multiple priorities in a fast-paced environment—without losing attention to detail
  • Use modern tools and systems (including AI-assisted workflows) to work smarter, not harder

You'll have ownership of your work, autonomy to solve problems, and the satisfaction of knowing your precision directly impacts client happiness.

You'll likely be a great fit if you:

  • Love details, organization, and systems
  • Take pride in being dependable, proactive, and coachable
  • Enjoy supporting others and being part of a high-performing team
  • Communicate clearly and professionally with clients and coworkers
  • Are comfortable learning complex processes and improving them over time
  • Stay calm, focused, and solution-oriented when things get busy

Travel experience is helpful—but strong organizational ability, intelligence, and motivation matter more.

What We Offer

~1 min read

TravelPerks is the Willamette Valley's largest and most dynamic travel agency, founded in 2004 and consistently recognized for outstanding service and sales. We're growing—and we invest in our people.

We offer:

Paid time off
401(k) with match
Profit sharing
Tax-free healthcare reimbursement
Disability, dental, and life insurance
Discounted travel
A supportive, professional, and tech-forward work environment

We encourage applicants to include a brief, customized cover letter explaining why this role fits your skills and work style.

If you're someone who finds satisfaction in precision, teamwork, and helping others succeed—you may have just found your place.

Location & Eligibility

Where is the job
Eugene, United States
On-site at the office
Who can apply
US

Listing Details

First seen
May 5, 2026
Last seen
July 29, 2026

Posting Health

Days active
84
Repost count
0
Trust Level
14%
Scored at
July 29, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

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travelperksCustomer Care Consultant (CCC)