Security Site Manager - Hotel

We are seeking a guest-focused, highly professional Security Site Manager to lead security operations for an iconic 60-story, 5-star luxury hotel in Chicago’s prestigious Gold Coast neighborhood. Serving as the primary on-site operational supervisor, you will oversee on-duty security staff, manage access control across 215 luxury accommodations and public spaces, coordinate motor-court/valet security, and deliver exceptional white-glove service in an ultra-luxury hospitality setting.

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  Hospitality Security & Operations: Direct, schedule, and supervise on-duty security officers; lead daily shift briefings (roll calls); assign patrol routes across 60 floors, guest room corridors, spa, and public spaces; and deliver hospitality-focused safety training.

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  Access Control & Asset Protection: Maintain strict access protocols for guest elevators, private motor court, and restricted areas; monitor CCTV, keycard access systems, and incident-logging software; ensure all guests, visitors, vendors, and contractors are authorized.

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  Emergency Response & Incident Management: Lead site response to life-safety events, fire alarms, medical calls, and guest concerns; professionally de-escalate conflicts while maintaining a warm, discreet hotel environment; coordinate with local law enforcement (CPD) and first responders.

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  Liaison & Leadership: Serve as the primary security liaison to hotel executive management, front desk, housekeeping, and guest services teams; log and record all safety concerns, property damage, and incidents.

• Experience: High School Diploma or GED required; at least 3 years of prior satisfactory experience in security operations, preferably in luxury hospitality or high-end residential environments. Must be at least 18 years of age.

• Licenses & Certifications: Valid Illinois Security License (PERC) and driver’s license (as applicable).

• Skills: Excellent reading, writing, and verbal English communication skills (bilingual skills are a plus). Strong de-escalation skills and high customer service standards.

• Physical & Background Requirements: Ability to stand for extended periods, accommodate interior and exterior foot patrols in all weather conditions, and lift/push/pull up to 50 lbs. Must maintain a contactable phone number and pass a pre-employment drug screen and background check.