Senior Azure Cloud Engineer - TurnPoint Technology (India)

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  Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO. 

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  Remote: Perform daily technical client work remotely. 

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  Client Communication: Communicate technical information in clear, non-technical language when working directly with client contacts. 

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  Documentation: Maintain accurate and complete ticket documentation in Zendesk to support internal team collaboration and client communications. 
   

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  Obtain and maintain technical certifications as required.  

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  Other duties as assigned. 

• Efficient Project Management: Work efficiently through projects and tasks to ensure deliverables are met in a timely manner while adapting to changing priorities. 

• Self-Directed Work: Self-assign and manage technical work while maintaining accountability through completion. 

• SLAs: Close support issues within Service Level Agreements, keeping us on time and budget. 

• Risk Management: Identify and communicate timeline, resource, or delivery risks early to avoid missed commitments. 

• Coverage: Maintain assigned shift coverage to support client and business needs. 

• Quality: Troubleshoot and deliver accurate tech work. 

• Tools: Effectively ̣ utilize online tools: Zendesk, Asana, OneNote and other tools as required. 

• Physical: Ability to move equipment and lift 50 lbs. as required. 

• Self-Directed Work: Self-directed continued learning activities including technical certifications as required.   

• Internal: Record and document tech processes into TurnPoint Tech Manual. 

• External: Record and document client environments to maintain current client technical documentation. 

• Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed. 

• Continuous Improvement: Identify documentation gaps discovered during troubleshooting and update documentation proactively. 

• During your first 90 days, you will set five performance goals (OKRs) in Rippling and, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are measured and tracked. 

• Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first 90 days about what constitutes a completed project and onboarding. 

TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. 

As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step will enable us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. 

If you’re unfamiliar with one-way interviews, don’t worry; we’ll guide you through it: SparkHire-Intro.mp4 

Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.