Systems Administrator

Experience Required 

• Excellent communication and interpersonal skills (verbal and written) 

• Strong analytical and problem-solving abilities. 

• Proven work experience as a System Administrator (this is not a role for freshers) 

• Experience with administering (more than just tier 1 troubleshooting): 

• Microsoft 365  

• Windows 10/11 

• Windows Server 2022 

• Physical and virtual networks 

• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). 

• Experience with Active Directory administration, group policies, and domain services. 

• Knowledge of backup and disaster recovery strategies and tools. 

Additional technologies we work with (bonus points if you have experience with them): 

• Microsoft Azure 

• Microsoft Intune 

• Microsoft 365 Defender 

• Windows AutoPilot 

• Microsoft 365 Copilot 

• Obtain and maintain technical certifications as required.   

• Other duties as assigned. 

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  Technical: 90% 

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  Leadership: 8% 

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  Special Requirements: 2% 

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  Exemplify and champion superior client communication and service. 

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  Emphasise quality, continuous improvement and high performance. 

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  Enact and champion company policies. 

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  Track, route , and redirect issues to the correct resources and internal team for support. 

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  Balance support ticket threads, task execution and project work for timely completion. 

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  Escalate unresolved client queries to the next level of support properly and in a timely manner. 

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  Adhere to workflow best practices: attention to detail, thoroughness and follow-through. 

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  Train and mentor the tech team.  

At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development. 

Competitive salary commensurate with experience. The salary range for this role is up to 40LPA.  

TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. 

As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. 

If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4 

Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.