Senior HR Manager - Hybrid

The Senior HR Manager leads the organisation's People & Culture (HR) function, ensuring effective delivery of human resource strategies, programs and operations. The role provides leadership across employee relations & engagement, compensation & benefits, performance management, compliance, team management, stakeholder management and HR governance while partnering with business leaders to support organizational objectives.

• Develop and implement HR strategies, initiatives and people programs aligned with organizational goals.
• Serve as a strategic advisor to senior leadership and department heads on people-related matters.

• Lead, mentor and develop the People & Culture (HR) team to ensure high performance and professional growth.
• Establish clear departmental goals, priorities and performance expectations.
• Monitor P&C service delivery standards and identify opportunities for improvement.
• Foster a culture of accountability and collaboration within the P&C function.

• Guide employee relations matters, disciplinary actions, grievances and workplace investigations.
• Ensure consistent application of company policies and employment practices.
• Support employee engagement initiatives and monitor engagement outcomes to support employee satisfaction, retention and organizational culture.
• Oversee performance management processes, including performance reviews, coaching and development planning.
• Support leaders in addressing performance and conduct issues effectively.

• Lead the administration of HR operations, ensuring accurate and efficient processes, adherence to service level agreements, effective P&C Inbox management, efficient HR ticket management and resolution through Hubspot, robust 201 files and DCMS records management and timely reporting.
• Oversee employee onboarding and offboarding processes, ensuring a seamless employee experience, timely completion of employment documentation, HRIS access, exit clearances and final pay/separation requirements.

• Lead staff and leadership training and development
• Identify organizational capability gaps and implement appropriate development programs.

• Ensure compliance with Philippine labor laws, regulatory requirements and company policies.
• Oversee HR audits, investigations and risk management activities.
• Maintain HR governance standards and ISO documentation requirements.
• Serve as the key HR representative during regulatory inspections, audits and employment-related matters.

• Build effective relationships with internal and external stakeholders.
• Collaborate with department heads to address workforce challenges and opportunities.
• Partner with the Service & Delivery and Performance & Development teams to ensure timely and effective resolution of client concerns and employee-related matters involving allocated personnel.

• Bachelor's degree in Human Resources, Psychology, Business Administration or a related field.
• Minimum 7 years of progressive HR experience, including at least 5 years in a senior HR leadership or management role.
• Required experience leading HR functions within a BPO, RPO, offshoring, MSP, or similar outsourced services environment.
• Proven experience managing teams and overseeing multiple HR functions in a fast-paced, high-volume environment.
• Strong knowledge of Philippine labor laws, employment regulations, employee relations and conflict resolution.
• Strong leadership, people management, stakeholder management and business partnering skills.
• Excellent communication, negotiation and presentation skills, with the ability to work effectively with employees, leadership, clients and other stakeholders.
• Strong analytical, problem-solving and decision-making abilities, with experience using HR systems, data and reporting to support business decisions.
• Postgraduate qualification or HR certification is an advantage.