Sales Administrator (Logistics) - Work from Home / Dayshift

The Sales Administrator (Logistics) will provide data-focused sales administration and customer rate administration support within a transport and logistics environment. This role will manage customer information, rate updates, pricing changes, quote support, rate-related queries, invoice support, reporting, and internal coordination across Sales, Operations and Finance to ensure customer records, rates, and account information remain accurate and up to date

• Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.
• Process customer rate updates, rate reviews, pricing changes, and account amendments with a high level of accuracy.
• Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration requirements.
• Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records as required.
• Monitor and manage the Rate Admin inbox, responding to internal and customer queries in a professional and timely manner.
• Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.
• Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information where required.
• Maintain accurate records of customer communications, rate changes, approvals, account updates, and related documentation.
• Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting requirements.
• Complete high-volume data entry and system updates while maintaining accuracy, consistency, and strong attention to detail.
• Support customer onboarding and account maintenance by ensuring required customer, pricing, and account information is complete and correctly recorded.
• Identify and escalate discrepancies, missing information, rate issues, or process concerns to the appropriate internal team.
• Support compliance, audit requirements, company procedures, and internal controls relating to customer records, rates, and sales administration.
• Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.

• Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.
• Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.
• Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.
• Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.
• High-volume data entry experience with strong accuracy, consistency, and attention to detail.
• Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.
• Intermediate Microsoft Excel skills, with the ability to maintain spreadsheets, update records, review data, and support reporting requirements.
• Good numerical accuracy, with the ability to review customer rates, invoices, pricing details, customer records, and account information carefully.
• Strong written and verbal communication skills for rate-related queries, internal coordination, customer follow-up, and stakeholder communication.
• Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.
• Strong organisational and time management skills, with the ability to manage inbox activity, multiple requests, recurring deadlines, and structured administration tasks.
• Proactive problem-solving approach, with the ability to identify discrepancies, ask questions, escalate issues, and follow through to resolution.
• Reliable, process-driven, and comfortable working with structured procedures, audit requirements, and high-volume administrative work.
• Professional, customer-focused, and able to work independently while supporting a collaborative team environment.