Patient Services Associate - BHSL Child Diagnostic Unit

• High School Diploma, GED, or formal education equivalent

• 1 year of work experience in the Health Care field

• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines

• Successful completion of the UAMS PCT and PSC courses

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Job Requirements:

• Greet and assist patients, families, and visitors in a professional and compassionate manner.
• Register patients and verify demographic, insurance, and financial information.
• Schedule, reschedule, and confirm appointments for behavioral health providers.
• Answer incoming telephone calls and direct inquiries appropriately.
• Maintain patient records and ensure accurate documentation within the electronic health record (EHR) system.
• Obtain and process referrals, authorizations, and insurance verifications as required.
• Collect copayments and process payments according to organizational procedures.
• Coordinate communication between patients, providers, therapists, case managers, and other healthcare team members.
• Assist with patient check-in and check-out processes.
• Monitor provider schedules and assist with appointment management to optimize patient flow.
• Maintain strict confidentiality of patient information in compliance with HIPAA and organizational policies.
• Support behavioral health staff with administrative tasks, reports, and correspondence.
• Identify urgent patient concerns and appropriately escalate matters to clinical staff.
• Perform other duties as needed.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.