Applications Technical Lead

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

• Provides technical direction and leadership, across all functional areas and projects, in the design, development, implementation, and guidance of integration solutions. Reviews code, technical documentation, and guides the resolution of post-production issues as required to ensure overall success.
• Manages the technical performance of EASD team with regular reviews and feedback that consists of effective mentorship and patient guidance.
• Using their proven deep technical expertise across all functional areas within the portfolio, develops teams’ technical capabilities and problem-solving skills, and facilitates understanding of integration practices and standards.
• Establishes a safe and productive environment, within the team, for peers to continuously learn from each other and support the ongoing development of their skills.
• Leads the effort in establishing harmonious and effective partnerships with all Managers, Team Leads, and Integration Architects.
• Brings operational staff, leads, and management together to establish a one-team culture
• Participates in long-range planning for integration projects, and develops and maintains technology delivery roadmaps for the functional area(s).
• Manages complex enterprise-level initiatives assigned to the EASD team to further develop and implement aspects of the SDLC and business processes that involve the greater UBC community.
• Leads areas of responsibility including Code Management, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of Software Development Life Cycle (SDLC), Continuous Integration and Continuous Delivery (CICD), and documentation principles established within the Joint Quality Framework.
• Provides senior level expertise and technical direction into the approach for integrations migration and deployment, testing and QA, tenant management, system scalability and performance, and all other systems required to support successful integration migration.
• Applies modern approaches to the design, development, implementation, and support of integrations at UBC, in alignment with the Joint Quality Framework.
• Supports the Delivery manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated
• Works with Delivery Managers and Architects to investigate and resolve ongoing integration and application issues across functional areas.
• Develops integrated strategies, technical plans, delivery objectives and performance measures for assigned major functional areas and leads the day to day technical delivery of related services, programs and activities.
• Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.
• Partners with Management and Integration Architects on all Code 3 and Critical Incidents to provide effective communication and timely fixes.
• Honour the SLA for EASD clients by ensuring the Jira and ServiceNow tickets are assigned to appropriate team members, ensure the tickets are resolved in time, remove blockers and train the staff in areas that will help improve the quality of service delivered by EASD.
• Manage the technical documentation around projects and operations. Ensure the stakeholders are identified, architecture diagrams, support pages etc. are present for each project/task delivery.
• Onboard new team members by training them on enterprise architecture integration patterns, core EASD services, the Joint Quality Framework, and ensuring that they have relevant access to perform their job duties.
• Performs other related duties as required.

• Undergraduate degree in Computer Science preferred
• Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.
• Demonstrated experience Integration systems and processes is required.
• Demonstrated experience leading, engaging and motivating teams with both Development and Operations responsibilities is required.
• Experience implementing and operating the AWS and Mulesoft toolsets is preferred.
• Supervisory, budgetary, presentation, interpersonal, skills required.
• Demonstrated ability to analyze and interpret data, determine implications, and provide recommendations.
• Ability to resolve systems and technical problems in an innovative manner.
• Ability to make decisions and recommendations involving highly complex issues.
• Ability to effectively lead a team of systems professionals in a demanding environment.
• Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
• Ability to effectively facilitate groups to achieve appropriate outcome.
• Ability to develop and deliver effective presentations and workshops.
• Ability to effectively manage multiple tasks and priorities and work under constant pressure and high level of ambiguity to meet critical, time sensitive deadlines.
• Excellent organizational and analytical skills.
• Ability to mentor and coach staff, and act as a resource.
• Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.
• Excellent organizational and analytical skills.
• Ability to maintain accuracy and attention to detail.

Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.

Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with Delivery Managers and Sr Manager. Reasonably debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Leading Self - Adapts approach without feeling own agenda or outcomes have been compromised. Challenges inefficient/ ineffective work processes and offers constructive alternatives. Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge. Ability to adapt to changing workload priorities, effectively re-prioritizing or deferring tasks in line with operational and strategic goals.

Leading Others - Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups

Leading the Organization - Develops a clear service plan that outlines the outcomes, key steps, responsibilities and expected time lines for completion to reach unit goals and further the organization and the University’s objectives. Communicates a collective purpose, creates a clear line of sight to the organization’s value proposition, and ensures alignment with the University’s goals and strategies. Engages in ongoing data collection to ensure that decisions are aligned with best practices.