PRODUCT OFFICER

Key Responsibilities: 1. Product Development & Management Assist in defining product strategy, roadmap, and delivery plans. Draft detailed Product Requirement Documents (PRDs), business cases, and user stories. Work closely with technology and design teams to develop new features and improvements. Coordinate user acceptance testing (UAT), pilots, and phased rollouts. Monitor the full product lifecycle from ideation to retirement. 2. Research & Analysis Conduct ongoing market, competitor, and trend analysis to identify gaps and opportunities. Gather and interpret customer and agent feedback to inform product decisions. Monitor and analyze product performance metrics (transactions, ARPU, churn, revenues). 3. Stakeholder Coordination Collaborate with cross-functional teams: technology, finance, operations, compliance, and marketing. Act as a liaison between product, commercial, and regulatory bodies. Prepare presentations, reports, and recommendations for senior management. 4. Compliance & Risk Management Ensure products comply with regulatory guidelines, risk policies, and industry standards. Work with the compliance team to assess new product risks and implement mitigations. 5. Product Training & Support Develop training materials and conduct sessions for internal staff, agents, and partners. Provide ongoing support for field teams and customer service regarding product issues. Draft FAQs, user guides, and internal knowledge base materials. 6. Marketing & Growth Support Support marketing in developing product launch campaigns, go-tomarket strategies, and promotional activities. Provide data-driven insights to improve customer acquisition, retention, and cross-sell strategies. KPIs / Performance Indicators: Timely delivery of new products and enhancements according to roadmap. Growth in product usage, active users, and revenue contribution. Customer satisfaction, NPS (Net Promoter Score), and retention improvements. Reduction in complaints, downtime, or defects. Compliance with regulatory and internal risk requirements. Successful cross-functional coordination and training delivery. Requirements Qualifications & Experience: Bachelor's degree in Business Administration, Marketing, Finance, IT, or related field. 2-4 years' experience in product management, business analysis, or project management (fin tech/telecom preferred). Knowledge of mobile money, digital payments, or financial services products. Proficiency in Microsoft Office Suite and analytical tools (Excel, Power BI, Google Analytics). Excellent communication and presentation skills. Strategic Thinking: Ability to align product development with company goals. Innovation: Creative approach to product design and problemsolving. Analytical Ability: Comfortable with data analysis and translating insights into action. Customer Focus: Passion for improving customer experience and usability. Project Management: Ability to manage multiple initiatives simultaneously. Collaboration: Strong interpersonal skills and team-oriented mindset. Adaptability: Comfortable working in a fast-paced, changing environment.