SALES ASSOCIATE

Key Responsibilities i. Customer Service • Welcome customers warmly, professionally and attend to customers promptly, particularly during busy periods. • Assist parents and caregivers in selecting appropriate products for their children. • Provide accurate information about product sizes, materials, features, prices and availability. • Assist customers with selecting children’s clothing and footwear. • Handle routine customer questions and complaints professionally. ii. Sales & Business Development The Sales Associate is responsible for actively contributing to store sales targets. Responsibilities include: • Achieve individual and team sales targets. • Understand daily, weekly and monthly sales targets. • Actively approach customers rather than waiting passively for them. • Identify customer needs and recommend suitable products. • Upsell and cross-sell where appropriate. iii. Merchandise Display & Replenishment • Maintain attractive and organized product displays. • Ensure products are correctly arranged according to store merchandising guidelines. • Replenish merchandise from the stockroom when shelves or displays become depleted. iv. Stock Management Responsibilities include: • Handle merchandise carefully and ensure products remain in their designated locations. • Support receiving and stock replenishment activities when assigned. • Report damaged or missing products and suspected stock discrepancies immediately. • Participate in stock counts and cycle counts. • Report suspected theft or fraudulent activity to the Store Supervisor. v. POS & Cash Handling Where the Sales Associate is assigned POS/cashier responsibilities: • Process customer transactions accurately. • Scan or enter products correctly. • Ensure the correct price is charged and issue receipts for all transactions. • Follow company procedures for returns, exchanges, cash handling and reconciliation. vi. Store Cleanliness & Safety • Keep assigned areas clean and organized and ensure walkways remain clear. • Remove empty boxes, packaging and unnecessary materials. • Report hazards immediately and follow fire, emergency and occupational safety procedures. • Handle products and store equipment safely and ensure children’s areas and displays remain safe. vii. Teamwork • Work cooperatively with other Sales Associates and support colleagues during busy periods. • Assist with opening and closing procedures, participate in team briefings and share product knowledge. • Support new employees during onboarding. • Treat supervisors and colleagues with professionalism and respect. • Maintain a positive and professional work environment. Qualifications Minimum • Certificate, Diploma or equivalent qualification in Sales, Marketing, Business Administration, Retail Management or a related field. • One to three years of retail or customer service experience is preferred • Experience using a POS system is an advantage. • Basic computer literacy. • Basic numerical and cash-handling skills. Requirements Qualifications Minimum • Certificate, Diploma or equivalent qualification in Sales, Marketing, Business Administration, Retail Management or a related field. • One to three years of retail or customer service experience is preferred • Experience using a POS system is an advantage. • Basic computer literacy. • Basic numerical and cash-handling skills.