SALON ADMINISTRATOR

Key Responsibilities 1. Daily Salon Operations • Coordinate the day-to-day administrative operations of the salon. • Support staff scheduling, attendance and daily allocation of duties. • Monitor the flow of services and promptly address operational issues. • Ensure the salon has the necessary supplies and coordinate timely replenishment. • Liaise with suppliers and service providers as required. • Support compliance with salon hygiene, health and safety standards. • Ensure established service procedures and standards are consistently followed. • Assist with managing unexpected situations such as staff absence, client complaints or equipment issues. 2. Front Desk & Customer Service • Welcome clients warmly and provide a professional first impression. • Manage client appointments, bookings and the reception area. • Respond to client inquiries and provide accurate information about salon services. • Coordinate with stylists and other salon staff to ensure smooth and timely service delivery. • Follow up on client feedback and support the resolution of customer complaints. • Maintain positive relationships with clients and support customer retention and loyalty. • Ensure the reception and client-facing areas remain organised and welcoming. 3. Staff Coordination & Support • Provide day-to-day coordination and administrative support to salon staff. • Promote teamwork, professionalism and respectful communication among team members. • Monitor staff punctuality, attendance and professional presentation. • Support management in communicating expectations and addressing routine staff issues. • Encourage a positive and customer-focused working environment. 4. Sales & Administrative Support • Record and monitor daily sales, payments and salon transactions. • Support the achievement of salon sales and service targets. • Monitor basic income and expenditure records and prepare routine reports for management. • Support the administration of staff commissions and related records. • Monitor stock levels and maintain accurate inventory records. • Support cost-conscious purchasing and minimise unnecessary wastage. • Ensure payment systems are functioning properly and that relevant records are maintained. 5. Marketing & Promotions • Support the implementation of salon promotions and special offers. • Assist with promoting salon services through social media and other digital platforms. • Support the organisation of special events and client engagement activities. • Help communicate promotions and new services to existing and prospective clients. Requirements Education & Experience: • Diploma or bachelor’s degree in business administration, Management, Hospitality, Accounting or a related field. • At least 3 years of relevant experience in administration, customer service, hospitality, retail, beauty/salon or a similar environment. • Previous experience working in a front-desk or reception role is highly desirable. • Experience coordinating or supervising staff will be an advantage. • Good computer skills, including Microsoft Word, Excel, PowerPoint and email. • Experience with appointment scheduling, record keeping and basic financial administration is desirable. Key Competencies The successful candidate should demonstrate: • Excellent written and verbal communication skills. • Fluency in English and Swahili. • Strong customer service orientation. • Excellent organisation and time-management skills. • Attention to detail and accuracy. • Ability to multitask and prioritise effectively. • Strong problem-solving skills. • Professional appearance and conduct. • Ability to work well with others and coordinate a diverse team. • Integrity and ability to maintain confidentiality. • Flexibility and willingness to work in a fast-paced, customer-facing environment. • Passion for beauty, wellness and creating an excellent client experience. Benefits Benefits: Lunch NSSF Discount on salon services Bonus (Based on performance)