Account Representative III

Support an assigned portfolio of larger client accounts and respond to client questions and service requests. Develop and maintain knowledge of UKG Ready's payroll, timekeeping, and HR applications to troubleshoot issues and guide clients. Coordinate and perform complex payroll, salary, and benefit calculations and related processing and maintenance activities. Prepare reports using payroll and HR data. Respond to Zendesk tickets within the established 1.5-hour service-level agreement. Accept and complete assigned project work. Protect confidential client and employee information and follow applicable procedures and service standards. Participate in team and client meetings using the communication practices established for the role. 2 + years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment. Working knowledge of payroll and HR processes, including payroll processing, employee maintenance, earnings and deductions, taxes, and direct deposit. Experience handling confidential employee, payroll, or client information. Ability to use business software and prepare or review reports containing payroll or HR data. Ability to manage client requests and complete work within established deadlines. Experience supporting clients who use a payroll, HCM, HRIS, workforce management, or SaaS platform. Experience with UKG Ready or Workforce Ready. Knowledge of payroll compliance requirements. Experience explaining technical or complex payroll and HCM topics to clients in clear, practical terms. Strong organizational, communication, problem-solving, and prioritization skills. Experience meeting ticket-response or other customer service-level targets.