Future Opportunities at UMAI – Italy (Talent Pipeline)

UMAI provides cutting-edge software to restaurants, helping them save time and increase revenues by automating manual tasks, minimizing last-minute cancellations, upselling customers more effectively, and providing personalized service and advanced marketing opportunities.

We currently operate across 4 continents with offices in 3 countries. Our leadership team has extensive experience building massive internet companies and has been part of constructing some of the largest e-commerce ventures in the Asia Pacific Region (including the former MD of Foodpanda.sg and founding members of Nova Founders Capital).

UMAI is one of the fastest-growing F&B tech startups in South East Asia & Europe. If you want to change the future of the hospitality industry, we want to hear from you!

This is not a rigid corporate environment. We are looking for people who possess a "hustle" attitude, are results-driven, comfortable with ambiguity, self-starters, and have a great sense of humor. We value ownership, autonomy, and a strong work ethic.

As we prepare to enter Italy, we are looking to connect with exceptional talent across three core areas:

• The Role: Take ownership of lead generation and the acquisition of restaurant brands across key Italian cities. You will hit the streets, pick up the phone, and conduct in-person meetings with restaurant owners and management to drive new partnerships.
• Ideal Profile: 2-5 years of sales experience (preferably consultative selling with short sales cycles), comfortable with cold-calling and walk-ins, goal-oriented, and highly entrepreneurial.

• The Role: Manage ongoing relationships with our restaurant partners once they onboard. You will ensure they maximize the value of UMAI’s software, set realistic partnership expectations, and drive retention and upsell opportunities.
• Ideal Profile: Strong relationship-building skills, highly organized, empathetic yet structured, and passionate about helping hospitality businesses thrive.

• The Role: Act as the frontline defense for our users. You will provide professional, excellent customer service, troubleshoot technical or operational queries, and ensure restaurant operations run smoothly day in and day out.
• Ideal Profile: Exceptional communication skills, patient, tech-savvy, and a quick problem-solver who thrives in a fast-paced environment.

• Language: Native-level fluency in Italian is essential, alongside a good level of English (both written and spoken).
• CV Requirement: Only CVs submitted in English will be considered.
• Industry Interest: A keen interest or experience in the F&B industry, hospitality operations, or the startup ecosystem.
• Mindset: An entrepreneurial way of thinking with the ability to own your workstream and adapt quickly.

If you want to be part of UMAI's next big chapter, drop us your CV in English and let us know which role fits your expertise best. We will reach out as soon as our expansion plans go live!