Business Systems Analyst 1 - Central (A)

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Business Systems Analyst 1 to work in Coral Gables, Florida.

The Business Systems Analyst 1 assists with the collection of data and provides analysis to support the development of technology plans and strategies to enhance overall performance, reduce costs, and increase efficiencies. The Business Systems Analyst 1 - Central analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for new processes and procedures.

Core Responsibilities:

• Develops a detailed action plan with goals and target dates and obtains necessary approvals.
• Maintains ongoing communication and rapport with managing staff. Flowcharts of existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems.
• Designs improved work systems by revising work standards, policies, and procedures.
• Designs systems for production and inventory control in buying, storing, handling, processing, and usage of materials and supplies.
• Assists with the design of facilities and management systems and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors.
• Assists with designing supply chain management standards across the institution.
• Collects data to measure baseline versus improvement before and after recommendations are implemented.
• Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As a member of the IT Solutions team within the IT Strategy and User Experience unit, the Business Systems Analyst serves as a liaison between business stakeholders and technology teams to support the delivery of enterprise technology services and solutions. The position is responsible for intake, requirements gathering, business analysis, process improvement, solution evaluation, and coordination of technology initiatives that support the University's strategic and operational goals. The Business Systems Analyst works closely with functional departments, project managers, technical teams, and service owners to identify business needs, recommend solutions, and ensure successful implementation and adoption of technology services. This role supports a broad portfolio of enterprise systems, applications,

and initiatives across Information Technology & Systems (ITS) and the University.

• Manage intake and analysis of operational and strategic technology requests submittedto the IT Solutions team.
• Partner with University stakeholders to gather, document, and validate business requirements, workflows, and process improvement opportunities.
• Conduct business process analysis and recommend technology solutions that improve efficiency, effectiveness, and user experience.
• Serve as a liaison between business units and technical teams to communicate requirements, priorities, risks, and project objectives.
• Develop business requirements documents, process maps, user stories, use cases, and
• Assist with evaluating enterprise technology solutions and identifying opportunities to leverage existing systems and services.
• Facilitate stakeholder meetings, workshops, interviews, and requirements-gathering
• sessions.
• Coordinate with project managers, system administrators, developers, vendors, and other ITS teams to support project delivery.
• Support project planning activities, including timeline development, task tracking, risk identification, and status reporting.
• Participate in solution testing activities, including test planning, functional testing, user acceptance testing (UAT), and issue resolution.
• Assist with implementation planning, user readiness activities, and transition-to-support
• Analyze data and prepare reports, dashboards, presentations, and recommendations to support decision-making.
• Monitor system usage, identify trends, and recommend enhancements that improve business outcomes and user satisfaction.
• Support continuous service improvement initiatives by identifying opportunities to streamline processes and optimize technology investments.
• Develop and maintain documentation, including business procedures, training materials, knowledge articles, and support resources.
• Collaborate with change management, communications, and user experience teams to ensure successful adoption of new technologies and services.
• Mentor student employees and interns by sharing best practices in business analysis, customer engagement, and process improvement.
• Perform other duties as assigned in support of the IT Strategy and User Experience unit's mission and objectives.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Bachelor’s degree in relevant field required
• Minimum 1 year of relevant experience in business analysis, business systems support, project coordination, process improvement, or a related field (preferred).
• Relevant business analysis, project management, process improvement, or change management certifications preferred, e.g., CBAP, CCBA, PMP, Lean Six Sigma (preferred)
• Higher education business processes (preferred).
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Ability to work independently and/or in a collaborative environment.
• Skill in completing assignments accurately and with attention to detail.
• Ability to organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Commitment to the University’s core values.
• Ability to work evenings, nights, and weekends, as necessary.