Human Resources Associate (Talent and Organizational Development)

The Bureau of Administration and Services (ADB} plays a lead role in the efficient and effective administrative management of the Organization by ensuring the provision of high-quality physical and human resources, applying the highest standards of work ethics and conduct, and using results-based management skills and tools to support the Organization in implementing its Strategic Objectives.

The Human Resources Branch spearheads strategic projects and initiatives for People and Culture transformation through the People First strategy. This strategy supports key initiatives related to People Growth, Organizational Effectiveness, and the Employee Experience - enhancing organizational agility, fostering a positive culture, and elevating employee engagement.

The Talent and Organizational Development function leads and supports initiatives related to talent mobility, career development, employee engagement, workforce planning, and organizational effectiveness. The portfolio is at the centre of ICAO's current people transformation agenda and operates in a dynamic, project-oriented environment.

Under the supervision of the Human Resources Specialist (Talent and Organizational Development}, the Human Resources Associate contributes actively to the delivery and continuous improvement of the Talent and OD portfolio by providing high-quality coordination, implementation support, stakeholder follow-up, and well-structured outputs across a broad range of HR initiatives.

• Collect, compile and organize information related to workforce planning, talent management and organizational development activities.
• Prepare summaries and reports on programme implementation and status.
• Support survey administration, follow-up and documentation of results.
• Assist in the preparation of workforce reports for Governing Bodies; coordinate translation and timely publication.
• Undertake research on HR practices and benchmarks across UN Common System organizations and comparable international institutions.

• Provide operational support across the Talent and Organizational Development portfolio, helping translate planned activities into well-organized and timely implementation.
• Process and follow through on vendor records, purchase requisitions, purchase orders, receipts and related transactions in the enterprise system such as Quantum HCM.
• Liaise with relevant administrative units on procurement and tender-related matters, ensuring timely processing, proper documentation and compliance with established procedures.
• Maintain and monitor financial, implementation and activity trackers, ensuring that information is accurate, current and usable for planning, follow-up and reporting purposes.
• Coordinate timelines, meetings, deliverables and follow-up actions across multiple workstreams, and proactively flag delays, gaps or issues requiring attention.
• Prepare implementation updates, summaries and status reports for supervisor review, highlighting progress, pending actions and issues requiring follow-up.
• Draft and format clear, professional correspondence, briefing materials and internal communications in support of Talent and Organizational Development activities.

• Performs other related duties, as assigned.

• High school diploma or equivalent is required.

• A minimum of six (6) years of progressively responsible experience in human resources management or a related administrative field, within an international organization, Government or any large public sector organization.
• Demonstrated experience supporting the design, implementation, or administration of HR programmes or initiatives, such as employee engagement, recognition, career development, talent mobility or workforce planning.
• Experience coordinating activities, managing timelines and following through on deliverables across multiple stakeholders and organizational units.

• Fluent reading, writing and speaking abilities in English. 

• A Diploma of college studies (DEC) or a first-level university degree (Bachelor's or equivalent) in human resources, business administration, public administration, organizational psychology or a related field.
• Professional certification in HR (e.g. CHRP, SHRM-CP, CIPD) or organizational development.

• Demonstrated capacity to learn quickly, take initiative within assigned responsibilities, and contribute to continuous improvement of HR programmes and processes.
• Experience using enterprise systems and HR information system.
• Experience with UN Common System HR practices, inter-agency surveys or governing body reporting.

• A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish). 

Professionalism: Tact, discretion and sound judgment when handling sensitive HR-related information. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Strong proficiency in MS Office applications, particularly Excel, Word and PowerPoint.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Please note that this is a locally-recruited position and restricted to Canadian Citizens, Permanent Residents of Canada and applicants with a work permit.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three (3) years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC),

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Interested candidates must complete an on-line application form. To apply, please visit ICAO's e-Recruitment website at: Careers (icao.int)

ICAO does NOT charge any fees or request money from candidates at any stage of the selection process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.