Re-advertisement: National Consultant for My Journey Mobile App Update, Phnom Penh, Cambodia, Home Based Retainer

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Description of Responsibilities /Scope of Work

The National Consultant will provide technical support to update, test and deploy revised content and functionality for the My Journey Mobile App, based on content reviewed and approved by UN Women.

Duties and Responsibilities 

In close coordination with the Programme Analyst, Communications Specialist and relevant UN Women programme team, who will provide substantive guidance and review and approve content, the consultant will undertake the following technical tasks:

• Update application branding and digital store content as required under PROTECT.
• Review and consolidate into an editable document the application’s existing content for UN Women’s review, and incorporate the content approved by UN Women into the application.
• Incorporate UN Women-approved updates to service information, content and multimedia resources into the application.
• Verify and improve the application’s functionality by testing and validating all phone numbers, hyperlinks, and other interactive features to ensure they are functional and up to date. UN Women will coordinate the review of the service directory and technical information and provide the updated content to the consultant, who will be responsible for incorporating it into the application. 
• Develop and implement the approved enhancements.
• Conduct testing, quality assurance, and deployment.
• Review and address the App compliance with the Google Play Store and other technical requirement to ensure a smooth operation.
• Establish and configure a privacy-sensitive analytics framework to track application uptake and usage, including downloads, active users, user retention, navigation patterns, feature use and relevant technical performance indicators. Ensure that data collection complies with applicable privacy, data protection and safeguarding requirements. 
• Develop and implement a user experience feedback and testing approach, including appropriate methods for collecting and analysing user feedback. 
• Prepare a concise report summarising user experience findings, uptake and usage data, key challenges, and actionable recommendations for further improvement of the application.
• Develop and hand over a sustainable system for ongoing monitoring of application uptake, usage and user experience after the consultancy ends. This should include access to analytics platforms and dashboards, clear documentation of indicators and data-collection methods, and practical guidance and training for designated UN Women personnel on accessing, interpreting and reporting the data.

• Integrity;
• Professionalism;
• Respect for Diversity.

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework: 

• Capacity to liaise with a range of stakeholders to build rapport and effective working relationships, exchange information, and support collaborative action. 
• Demonstrated ability to work sensitively and appropriately with content relating to gender equality, women’s rights and vulnerable populations.
• Strong written and verbal communication skills in a cross-cultural context. 
• Demonstrated sensitivity, discretion, tact and courtesy in working with implementing partners and national and international personnel of diverse backgrounds. 
• Ability to work effectively with technical and substantive guidance provided by UN Women and to accurately incorporate approved content into digital applications. 
• Awareness of gender equality, women’s rights and safeguarding considerations in the development of digital products. 
• Familiarity with gender equality, labour migration or related development programming would be an asset.

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.