(DEN) Dispatch Supervisor, Hub Services

The Dispatch Supervisor coordinates and communicates employee work assignments based on the immediate and consistently changing needs of the operation to ensure proper placement of personnel and meet performance expectations.

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• When operationally necessary, give ‘’direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
• Promptly receive and respond to telephone and radio calls in a professional and timely manner.
• Complete daily reporting thoroughly, accurately, and in a timely manner.
• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
• Perform other duties as required.
• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

Required Experience, Qualifications & Skills:

• →Minimum of a high school diploma, GED or equivalent
• →Ability to understand and communicate verbal and written instructions in English.
• →Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation.
• →Must possess strong organizational and planning skills.
• →Strong leadership skills with the ability to motivate and coach others.
• →Must be a goal-directed leader and demonstrate service-oriented performance.
• →Must be familiar with all FAA/TSA/Airline/Company regulations.
• →Strong communication and interpersonal skills
• →Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions.
• →Intermediate experience with MS Office Applications (Word, PowerPoint, Teams, Excel).
• →Must be 18 years of age or older.
• →Must be legally authorized to work in the United States.
• →Must pass pre-employment screenings.
• →Must meet necessary requirements to obtain and retain security sensitive identification badge.
• →Must complete all training and maintain certification through employment.

Preferred Experience, Qualifications & Skills

• →Previous airport and/or customer service experience preferred.
• →Previous radio/phone dispatch experience preferred.
• →Previous supervisory experience preferred.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here:  Internal_Candidate_Eligibility_Form.2024

• Repetitive motions that may include the wrists, hands, and/or fingers.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• Ability to communicate and interact with others in the English language, both oral and written.
• Ability to pass all pre-screening clearances applicable to position qualifications.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Denver International Airport