(DEN) Senior Supervisor, Hub Services

As a Senior Supervisor, you'll lead frontline airport operations by coaching and supporting your team to deliver safe, reliable, and exceptional service every day. You'll oversee daily staffing, monitor operational performance, and foster a positive work environment where employees are engaged, well-trained, and set up for success. This role requires balancing people leadership with operational excellence, ensuring compliance with safety and quality standards while remaining calm and adaptable during changing operational conditions. Success comes from building strong relationships, making sound decisions, and leading by example to achieve station and customer service goals. 

• Provide coaching and direction to the station personnel to achieve or exceed performance expectations
• Ensure compliance with all safety requirements
• Provides coaching and direction to achieve or exceed performance and quality standards
• Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
• Set a positive example for the station team members to ensure excellent customer service
• Maintain a positive work environment, strong employee relations and collaborative relationships
• Demonstrate a calm demeanor during periods of high volume or irregular operations
• Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
• Ensure all employees are properly trained and understand their assigned duties
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times 
• Perform other duties as assigned

Required Experience, Qualifications & Skills:

• →High School Diploma and previous supervisory experience
• →Ability to work independently
• →Ability to work in a dynamic, fast paced operational environment
• →Analytical thinking, goal-directed leadership and service-oriented performance
• →Strong communication and interpersonal skills
• →Strong problem-solving skills and drive for excellence
• →Organization and planning skills
• →Strong leadership skills with the ability to motivate and coach others
• →Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
• →MS Office applications
• →Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
• →Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Preferred Experience, Qualifications & Skills:

• →Experience supervising Union represented work group preferred

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct manager, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

Base Salary range:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

• Ability to communicate and interact with others in the English language, both oral and written

• Repetitive motions that may include the wrists, hands, and/or fingers
• Requires ability to use computers and other office equipment

• Ability to push, pull, lift up to 70lbs on a consistent basis

• Requires ability to sit, stand and walk for extended periods of time

• Ability to pass all pre-screening clearances applicable to position qualifications (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

DEN Denver International Airport