Client Success Associate at United-Media

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales). 

• →Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• →Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. 
• →Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
• →Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• →Providing daily support to sponsors to facilitate their registration through our internal management systems.
• →Building an internal knowledge base and helping with the onboarding of new clients.
• →Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

we are looking for candidates who:

• Take ownership of everything you do, be proactive and follow through on commitments.
• Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
• Have acquired a bachelor’s or master’s degree with outstanding results
• Have a UK work permit
• Fast learning and competent with new systems
• Proficiency in CRM software and Google Docs Editors suite.
• 3+ years of experience in client management, account management, or customer success roles.