HIM Technician, Mary and Elizabeth Hospital, 8a-430p

Position Summary and Purpose
The HIM technician is responsible for all activities that enable protected health information (PHI) to undergo processing and committal to permanent electronic storage in the Electronic Medical Record (EMR), while preserving the integrity of patient’s Legal Health Record (LHR) for future retrieval and accessibility. Responsible for prepping, scanning, and indexing of patient care documents into the Health Information Management System (HIMS) to ensure document filing accuracy and positive patient identification. Maintains a positive and professional relationship with all departments and physicians to ensure continuity, the highest quality of patient care, and the privacy and confidentiality of patient records. Processes a wide variety of internal and external medical records requests in compliance with HIPAA and HITECH regulations, hospital policies, and state law. Interacts as needed with internal customers to include but not limited to hospital staff, physicians and their offices, and other revenue cycle team members. Actively participates in department performance initiatives when needed to ensure overall HIM success.

Essential Functions:
•    Ensures availability of patient medical records, in a timely manner, to all authorized users within ULH participating in the treatment and care of the patient 
•    Ensures the medical record filing systems are properly and correctly maintained and all loose record materials are filed in a timely and accurate manner
•    Ensures that 100% of the scanned images are accurate for all the data points
•    Ensures the overall accuracy and quality of the scanned record as well as verify the integrity of scanned images as compared to the paper or original copy  
•    Demonstrates working knowledge of the HIMS and EMRs for accurate retrieval, location, and verification of patient name, account number, and MRN
•    Maintains a working knowledge of requirements for valid ROI authorizations, subpoenas or court orders and assists ROI vendor with backlog, as needed 
•    Meets minimum productivity standards for prepping and indexing patient medical records in the EMR according to policy and within established time frames with a 95% or greater accuracy rate 
 

Other Functions:
•    Utilizes multiple hospital systems to perform daily tasks
•    Meets deadlines and coordinates work to achieve maximum productivity and efficiency
•    Adapts quickly to change in job assignment from prepping, scanning, or indexing to accommodate the daily needs of the department
•    Reports scanning and indexing errors and/or discrepancies to HIM Manager
•    Maintains compliance with all company policies, procedures, and standards of conduct
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High School education or GED/Equivalent (required)
•    Pursuance of HIM degree (preferred)
Experience: 
•    Experience meeting deadlines and/or productivity standards (required) 
•    One (1) year HIM Technician experience (preferred)
•    Experience with handling confidential information (preferred)
•    Previous experience in a hospital HIM department or medical office (preferred)

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    Strong knowledge of medical records format and content for inpatient and outpatient encounters
•    Strong attention to detail and quality
•    Ability to perform multiple tasks with frequent interruptions
•    Ability to operate HIMS and equipment – fax, microfilm, scanner, transcription system, EMR, ROI, etc
Language Ability: 
•    Ability to communicate effectively with co-workers, clinical staff, and leadership

Reasoning Ability:  
•    Ability to break down problems or tasks; using prior knowledge and experience to identify causes and consequences of events
Computer Skills: 
•    Proficient with computers and office equipment

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and protects sensitive data at all times
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health