Software Engineer II

The following skills are needed for this role.

·        4-5 years

·        TypeScript, Angular and NodeJS

·        GraphQL

·        AWS Serverless, DynamoDB and CDK

·        Understanding of browser technologies and limitations, and  strong understanding of core browser technologies such as the DOM, CSSOM, rendering pipeline, and JavaScript event loop. Familiar with browser limitations including same-origin policy, CORS, storage constraints (cookies, localStorage, sessionStorage), performance bottlenecks, and cross-browser compatibility challenges, with the ability to design efficient and scalable front-end solutions.

·        JavaScript build tools (e.g. Webpack)

·        API Design

·        AWS IAM & Cognito

·        Understanding operational visibility

·        CRM Development (Salesforce, Dynamics, ServiceNow)

·        Python & AI/LLM Skills: Hands-on experience with open-source LLMs and AI tools, including platforms like Hugging Face and models such as GPT, Claude. Strong expertise in prompt engineering to generate reliable, consistent, and structured outputs.

·        AI Developer Tools: Proficient in using tools like Claude Code, Cursor, GitHub Copilot etc., to accelerate development workflows, including code generation, refactoring, unit testing, and problem-solving.

·        Thrives collaborating in a team environment with a diverse range of people

·        Passionate about delivering an amazing customer experience

·        Able to have a change of mind, and able to change the minds of others

·        Writes clearly and concisely

·        Capable of working without a company office, with a fully remote team

·        Possesses a good work ethic; a self-starter with a desire to grow

·        Always looking for better ways to get the job done

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

Upland InGenius enables companies around the world to make the most of their customer interactions over the telephone. InGenius technology integrates the most widely used CRM applications and the biggest telephony systems, both in the cloud and on-premises. Our success is largely based on being transparent to both agents and customers – when our product works well, our customers work better.

Our R&D teams are located internationally, with strong bases in Canada, Egypt and Pakistan with our customers being enterprise level. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business, meaning it’s also big enough for you to learn and develop your skills within an experienced team.