Field Customer Service Specialist

United States·Coppellmid

OtherCustomer Service Specialist

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Quick Summary

Overview

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team,

Technical Tools

OtherCustomer Service Specialist

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

What We Offer

~2 min read

✓Promotion and sale of upgrades, modifications, and assigned enhancement equipment groups.

✓Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.

✓Process paperwork for quotations, sales orders, and purchase orders.

✓Maintain good relationships with customers, suppliers and Stiles personnel.

✓Improve contact with regional service personnel in assigned route area.

✓Maintain Pro-active / Positive business relationship with Tech Support Department.

✓Visit customer’s facilities for all LCS services offerings, including but not limited to parts purchasing, Tech and Service Contracts, as well as modernization options.

✓Assist in locating and deciphering new product option ideas for department promotions.

✓Submit monthly activity reports, on site visits as well as processing of expense report, cold call, and email communications.

✓Van Route operations in assigned business territory, as well as development of customer site additions.

✓Increase recognition of ANCI and Core product solutions to customers in Site Visits

✓Promotion and capture of Modernization solutions and improvements

✓Promotion and capture of Tech Support Service contracts

✓Assist in Parts Solutions Capture and Competitor details on Customer usage tendencies, and new source options.

✓Assist Directors in development of future product offerings and solutions, for local or regional customer locations.

✓Assist Regional Sales Personnel in Machine Lead development and Customer activity information, at assigned route sites as well as cold call promotional sites.

✓Development and Partnership with Industry Influencers to gain market presence, as well as product promotion solutions.