HVAC Field Technical Support

• This position covers the West Coast territory with up to 80% travel.
• Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries.
• Identifies customer needs.Investigates and resolves technical inquiries.
• Assists in developing, testing, and maintaining courses and materials used in training.
• Assists in establishing course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials continuously to ensure timeliness and relevance.
• Conducts training using all methods of delivery.

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer two year college degree, HVAC degree or equivalent.
• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.