Senior Customer Success Manager

At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~55 employees based out of New York City (but embrace a remote-friendly lifestyle).

Our current customers include Square, Circle CI, Metronome, Decagon, Temporal and many more.

Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.

• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve

• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution

• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption

• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS

• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals

• Previous experience with FinOps Cloud Cost Management solutions

• You have a bias for action and believe in continuous development, ambiguity is in your comfort zone

• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts

• Strong emotional intelligence and the ability to empathize with customers

• A kind person

• Monitoring and observability expertise

• One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer

• One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader

• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)

• Relevant Data Visualization / financial product experience

At this time, Vantage is only set up to employ in the United States