Service Coordinator

United States·Rochestermid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees. Manage the service delivery on a daily basis,

Technical Tools

Customer SupportCustomer Service Representative

Ready to find the right role for you?

What We Offer

~1 min read

✓25 days of annual leave

✓Access to our enhanced pension scheme

✓Free physiotherapy service

✓Discounts on everything from groceries to well known retailers

✓Access to a range of resources to support your physical, mental and financial health;so you can lean on us whenever you need to

✓Ongoing training and development opportunities, allowing you to reach your full potential

✓Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

Responsibilities

~1 min read

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Ensure Quality, Health, Safety and Environment remains the number one priority within
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the transport operation, providing a safe workplace for employees.
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Manage the service delivery on a daily basis, including the dynamic planning of work to
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vehicles / routes, proactively communicating with customers, maintaining contact with
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drivers throughout the day, and undertaking debriefs
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Ensure that Service excellence is delivered, this includes:
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  Delivery of service.
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  Recovery (next working day) and communication of non-service/missed lifts
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  within company parameters.
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  Assist the Service Manager to identify routing efficiencies and capacity.
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  Effective container stock level control and customer and driver communication.

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Assist the Service Manager to ensure People management processes and procedures
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are adhered to in line with company policies.
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Deliver Toolbox Talks to drivers and operatives.
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Conduct first stage formal investigations into accidents and incidents as directed by the
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Service Manager.
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Adhere to and comply with all aspects of Operator Licence obligations.
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Manage the day to day activities of all drivers at the depot including compliance,
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performance and leave entitlements
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Work closely with the Service Manage to deliver depot KPI’s
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Ensure that all safety concerns and near misses are logged on Ecoonline and closed off
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within the company’s agreed timescales and quality feedback is provided to originators.

Educated to O-level standard or equivalent experience, with excellent communication and good IT literacy
CPC (Certificate of Professional Competence) holder - desirable
IOSH (Institute of Occupational Safety and Health) - desirable, but could also be obtained during the role
Driving License and own vehicle required

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.