HIE Onboarding Manager

US·Jacksonmid

Customer SuccessOnboarding Manager

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Customer SuccessOnboarding Manager

VetsEZ is seeking an HIE Onboarding Manager for a Mississippi-based opportunity with frequent onsite travel statewide supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU). This role will manage participant onboarding and public health integration, coordinating connections from healthcare providers, registries, laboratories, and surveillance programs. This opportunity is contingent upon contract award.

The candidate must be based in Mississippi and available for frequent travel to healthcare facilities and public health organizations throughout the state. An employee or consulting engagement may be considered.

Responsibilities

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→Manage onboarding for hospitals, practices, FQHCs, behavioral health, long-term care, EMS, and other participants.
→Coordinate public health connections involving registries, laboratories, surveillance, and emergency systems of care.
→Develop phased implementation plans, readiness assessments, schedules, and cross-organization dependencies.
→Translate provider and public health reporting needs into requirements for clinical and integration teams.
→Coordinate testing, training, go-live readiness, data quality issue resolution, and operational handoffs.
→Maintain stakeholder relationships, resolve onboarding barriers, and report participation and integration progress.
→Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

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Bachelor’s degree in health informatics, public health, health administration, information systems, or a related field.
8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.
Experience managing healthcare technology onboarding, implementation, or public health integration projects.
Knowledge of provider operations, EHR workflows, and public health reporting or registry processes.
Understanding of healthcare interoperability and electronic laboratory or surveillance data exchange.
Ability to coordinate multiple organizations, implementation schedules, and go-live activities.
Strong stakeholder facilitation, issue resolution, and project documentation skills.

Mississippi provider, public health, laboratory, or registry experience.
HIE onboarding experience involving rural or community providers.
PMP, advanced public health degree, or health informatics credential.

U.S. Citizenship is required.
All selected candidates must successfully complete a background check.
Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.