Customer Relationship Manager/Customer Support Manager
South AfricaRemotemidCustomer SupportCustomer Success ManagerCustomer Relationship ManagerCustomer
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Quick Summary
Key Responsibilities
Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
Requirements Summary
Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
Technical Tools
Customer SupportCustomer Success ManagerCustomer Relationship ManagerCustomer
About the Role
~1 min readResponsibilities
~1 min read- → Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
- → Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
- → Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
- → Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
- → Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.
- Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Ability to manage multiple clients and priorities in a remote setting.
- Familiarity with CRM systems, ticketing platforms, and customer support tools.
- Flexibility to work UK business hours.
What We Offer
~1 min read✓A fully remote role with a mission-driven company making a difference in healthcare.
✓The chance to work with innovative technology that transforms healthcare operations.
✓Competitive compensation and opportunities for professional growth.
Location & Eligibility
Where is the job
South Africa
Remote within one country
Listed under
South Africa
About this job
- Posted
- 645 days ago
Listing Details
- Posted
- January 8, 2025
- First seen
- March 30, 2026
- Last seen
- October 15, 2026
Posting Health
- Days active
- 198
- Repost count
- 0
- Trust Level
- 32%
- Scored at
- October 15, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
VirtuHire is a recruitment agency that connects businesses globally with top-tier remote talent from South Africa, offering a seamless, fully digital hiring process and employer of record services.
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