Cloud Operation Engineer 2nd Line

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Cloud Engineer to support, administer and continuously improve business-critical Core Cloud platforms in line with Vodafone requirements. The role combines hands-on cloud operations with troubleshooting, infrastructure monitoring, automation and participation in technical projects. You will work across cloud, virtualisation, networking, storage and compute technologies, collaborating with technical teams, NOC engineers, operations colleagues and third-party technology vendors. Success will be reflected in cloud solution availability and performance, incident resolution times and effective management of the monthly backlog. ## What you’ll do * Administer business-critical Core Cloud applications and platforms. * Troubleshoot incidents and faults, implementing both temporary fixes and permanent corrective actions. * Collaborate with third-party hardware and software vendors to resolve issues within expected timeframes. * Perform routine monitoring and health checks across Cloud systems.Implement automated incident detection and continuously optimise system monitoring. * Contribute to new projects by providing technical input and implementing or validating process and work-instruction improvements. * Verify infrastructure and platform configuration changes. * Collaborate with customer technical teams, NOC engineers, operations managers and other Service Delivery teams. * Support continuous improvement in Cloud platform availability, performance and operational efficiency. ## Who you are * At least 5 years of experience in a large enterprise environment, with practical experience in troubleshooting, problem solving and technical analysis. * Good knowledge of Cloud technologies and CaaS, PaaS and IaaS. * Excellent practical experience with virtualisation and networking. * Good knowledge of storage, SAN and compute technologies. * Knowledge of vROps, PowerCLI and DevOps tools. * Good knowledge of automation technologies including Ansible, Git and Python. * A collaborative approach and effective problem-solving capabilities. * An ability to learn and adapt to new technologies and methodologies. * An ability to work effectively during high-priority incidents and operational emergencies. * Fluency in English. * Italian language skills nice to have Preferred certifications: * VCTA – VMware Certified Technical Associate * VCP – VMware Certified Professional * VCAP – VMware Certified Advanced Professional Relevant certification areas include Data Centre Virtualisation, Network Virtualisation, and Cloud Management and Automation. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Hybrid way of working: 2 days per week/ 8 per month * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget. * Special discounts for gyms and retailers * Annual Company Bonus * Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted web-technology * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. * Special Paternal Program - 4 months of paid paternity leave ## What skills you will learn * Enterprise Cloud platform administration and optimisation. * Advanced incident troubleshooting and root-cause resolution. * Automated monitoring and incident detection.Infrastructure automation using Ansible, Git, Python and PowerCLI. * Cloud, virtualisation, networking, storage, SAN and compute expertise. * Cross-functional delivery involving NOC, operations, customers and technology vendors * Configuration validation and continuous-improvement practices. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/