Service & Transition Manager

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced IT service management professional to drive consistent, ITIL-aligned service management practices across Cyber Prevent platforms. Based in Romania and working UK hours in a hybrid model, you will help reduce cyber and operational risk by ensuring services are designed for operability, comprehensively documented and successfully transitioned into live operations. You will work across Cyber Prevent, Cyber Defence, Global Delivery, Local Markets and support teams, combining service design, service transition and continuous service improvement expertise. The role requires strong stakeholder engagement, structured problem-solving and the ability to use service data and trends to improve performance and operational efficiency. ## What you’ll do Develop and maintain end-to-end service documentation for Cyber Prevent platforms. Ensure service documentation is accurate, practical and aligned with the full service lifecycle. Align documentation with service architecture, business requirements, ITIL processes, SLAs, KPIs and KRIs. Collaborate across Cyber Prevent, Cyber Defence, Global Delivery, Local Markets and support teams. Contribute to service design and operating model discussions, ensuring operational readiness is considered from the outset. Lead the transition of new services and enhancements into operations. Ensure services are operationally deliverable and supportable. Coordinate documentation, training and handover activities for operations teams. Facilitate service acceptance and sign-off into live operations. Lead cross-domain Continuous Service Improvement (CSI) initiatives across Cyber Prevent. Standardise service management approaches across domains and establish a reusable service review model. Use data and trend analysis to identify service issues and improvement opportunities. Drive proactive service optimisation, improved performance and incident reduction. Build effective cross-functional relationships and facilitate collaboration across teams and domains. Enable informed decision-making, help resolve blockers and encourage the adoption of ITIL best practices. Apply structured problem-solving approaches within complex environments to improve operational efficiency and reduce risk. ## Who you are You have 5+ years of experience in ITIL service management. You have experience working within complex, global technology environments. You have a strong understanding of ITIL processes and service management principles. You can translate technical concepts into clear business language. You bring effective stakeholder management and influencing skills. You have experience solving problems in multi-tier technology environments. You have worked within large organisations or global service providers supporting large or complex infrastructure. Experience in Service Design or Service Transition would be beneficial. Cyber Security experience would be beneficial. An Agile delivery mindset would be beneficial. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you Hybrid way of working: 2 days per week/ 8 per month Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. Special Paternal Program - 4 months of paid paternity leave ## What skills you will learn Through this role, you will have the opportunity to further develop your capabilities in: End-to-end service design and operational readiness. Service transition and acceptance within complex technology environments. Continuous Service Improvement across multiple cyber domains. Data and trend analysis for service optimisation. ITIL-aligned service management practices. Cyber Security service operations. Cross-functional stakeholder engagement and influencing. Translating technical service requirements into clear business and operational outcomes. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/