Dept.Manager - Network Security Operations Specialist (Firewall, F5 & Proxy) - BangaloreVOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Network Security Operations professional to join the VNO-ESOC team supporting Heritage 3 Network Operations. This role is focused on delivering reliable, secure and efficient operational support across enterprise network security infrastructure, including firewalls, proxy platforms, load balancers, VMware environments and Cisco FMC. The successful candidate will play a key role in incident resolution, service restoration, change implementation, risk management and continuous service improvement while ensuring high availability of customer-facing security services. ## What you’ll do Incident, Problem and Service Request Management •Troubleshoot and resolve incidents across firewall, proxy, load balancer, virtualisation and security management platforms within agreed service levels. •Investigate complex service-impacting issues across Cisco, F5, Clavister, Fortinet, NetGuard Firewalls, Symantec/Broadcom Blue Coat Proxy, VMware Hypervisors and Cisco FMC. •Manage L2 and L3 operational escalations including traffic flow analysis, routing issues, NAT issues, VPN connectivity problems, proxy access failures, load balancing issues and performance degradation. •Maintain accurate incident records, root cause analysis, resolution details and closure documentation in line with ITIL practices. •Collaborate with customers, vendors, internal teams and third-party providers to ensure timely resolution of critical incidents. •Identify recurring issues and drive corrective actions to improve service stability and operational efficiency. •Support hardware replacements, vendor escalations, RMA activities and service restoration efforts. •Create and maintain operational documentation, standard operating procedures and implementation guides. Change and Operational Support •Review and validate change requests for technical accuracy, risk assessment, rollback planning and customer impact. •Support platform upgrades, firmware updates, patch deployments, certificate renewals, vulnerability remediation and lifecycle management activities. •Ensure operational resilience and availability of critical application and security services. Firewall Operations and Security Policy Management •Support day-to-day firewall operations across Fortinet, Cisco, Clavister and NetGuard platforms. •Implement and validate firewall rule changes, access policies, NAT configurations, VPN configurations, routing updates and security zoning requirements. •Participate in policy optimisation, governance and operational best practices. F5 Load Balancer Operations •Manage F5 load balancer services including virtual servers, pools, nodes, monitors, SSL profiles, iRules and traffic policies. •Troubleshoot application availability, persistence, SSL offloading, health monitoring, traffic routing and performance issues. Proxy and Web Security Operations •Support enterprise proxy technologies including Symantec/Broadcom Proxy and Blue Coat platforms. •Resolve URL filtering issues, authentication failures, SSL inspection concerns, policy mismatches and web traffic routing problems. •Implement approved proxy policy changes, access controls, category exceptions and allow/block list updates. ## Who you are •5-7 years of experience in network security operations, managed security services, telecom operations, hosting environments or enterprise infrastructure support. •Experience leading teams or managing people within operational environments. •Hands-on experience with Fortinet, Cisco, F5, Clavister and NetGuard technologies. •Strong expertise in Cisco FMC including policy management, event analysis, device administration and configuration deployment. •Practical experience with F5 Load Balancers covering virtual servers, pools, nodes, monitors, SSL profiles and traffic management. •Working knowledge of Symantec/Broadcom Proxy and Blue Coat technologies. •Understanding of VMware Hypervisors and virtualised infrastructure environments. •Strong knowledge of routing, switching, DNS, VPNs, NAT, access control, certificates, SSL, TCP/IP and high-availability architectures. •Good understanding of ITIL-based incident, problem, change and request management processes. •Experience managing customer-impacting incidents and complex operational changes. •Effective written and verbal communication skills, with the ability to engage a wide range of stakeholders. Desired Experience •Experience in large-scale multi-vendor network security environments. •Exposure to SIEM integrations, security monitoring, syslog analysis and event correlation. •Exposure to automation, scripting, reporting and operational dashboarding. •Experience working within 24x7 managed services or global delivery organisations. •Familiarity with audit requirements, compliance controls, firewall governance and rule review processes. •Exposure to cloud security, SASE, Secure Web Gateway, ZTNA and hybrid infrastructure environments. Essential Qualifications •Degree or diploma in Engineering, Computer Science, Information Technology, Cybersecurity, Electronics, Telecommunications or equivalent practical experience. •Strong technical knowledge of enterprise network security and infrastructure operations. •ITIL Foundation certification or demonstrated ITIL process knowledge. Desired Certifications •Fortinet certifications including NSE, FCNSA or FCNSP. •Cisco certifications such as CCNA Security, CCNP Security or equivalent. •F5 certifications including F5 CA or F5 CTS. •Broadcom/Symantec Proxy or Blue Coat certifications. •Security certifications from Cisco, Clavister, NetGuard or equivalent vendors. Behavioural Competencies •Strong customer focus and understanding of business impact. •Clear and effective communication during incidents, escalations and change activities. •Strong ownership and accountability for service outcomes. •Collaborative approach with a willingness to support, coach and share knowledge with colleagues. •Analytical problem-solving and troubleshooting capabilities. •Ability to perform effectively during high-pressure operational situations. •Attention to detail in planning, execution, documentation and validation activities. •Enthusiasm for continuous learning and technology development. •Alignment with the Vodafone Way: Speed, Simplicity, Trust, Innovation Hungry, Customer Obsessed, Ambitious and Competitive, One Company Local Roots. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work across a diverse portfolio of network security technologies and enterprise-scale customer environments. * Exposure to global managed services operations and complex security infrastructure platforms. * Involvement in major incident management, service improvement and lifecycle management initiatives. * Opportunity to collaborate with vendors, customers and cross-functional technical teams. * Career growth within a high-availability, security-focused operational environment. * Experience supporting business-critical services across telecom and enterprise infrastructures. ## What skills you will learn * Advanced enterprise firewall administration and security policy management. * F5 application delivery and load balancing technologies. * Enterprise proxy and web security platform management. * Cisco FMC operations and security analytics. * Incident, change and problem management within ITIL-based environments. * Security operations governance, compliance and operational resilience practices. * Infrastructure troubleshooting across networking, virtualisation and security technologies. * Exposure to cloud security, SASE, ZTNA and hybrid security architectures. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2