Scrum Master Specialist

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Scrum Master to act as a servant leader and delivery facilitator for agile squads within Vodafone Network Operations. This role plays a critical part in enabling teams to deliver high-quality digital tools and automation solutions that improve network availability and operational efficiency. You will coordinate agile activities, guide teams on best practices, and help ensure that sprint and release objectives are met while fostering continuous improvement. ## What you will do * Coordinate the delivery of multiple initiatives using Agile frameworks such as Scrum and SAFe. * Organise and facilitate core agile ceremonies including Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, Backlog Refinement sessions, and escalation mitigation calls. * Support squads in maintaining a well-refined backlog, ensuring clarity on upcoming objectives and alignment with measurable outcomes. * Define delivery timelines, proactively identify risks, and implement mitigation actions to ensure commitments are met. * Remove impediments, facilitate constructive conflict resolution, and enable effective collaboration across cross-functional teams. * Manage sprint execution end-to-end, ensuring all planned activities are completed and value is delivered. * Use visualisation boards and delivery metrics to manage workflow, track progress, and provide reliable forecasts and reporting. * Promote adherence to Scrum and SAFe principles while supporting teams in continuous improvement and change adoption. * Take an active role in the Agile community of practice, sharing knowledge and supporting agile maturity across the organisation. * Facilitate customer-facing sessions to provide transparent updates on delivery progress and outcomes. ## Who you are * An experienced Scrum Master with a strong background in IT or Telco operations and a proven record of delivery. * Confident working with Agile frameworks such as Scrum, SAFe, and Kanban, ideally with at least three years’ experience in software development environments. * Knowledgeable in DevOps concepts, including Continuous Integration and Continuous Delivery, ideally within public cloud environments. * Comfortable working across distributed, multicultural teams and managing interdependencies in complex environments. * A clear and inclusive communicator with excellent English verbal and written skills. * A proactive problem-solver with strong time management skills and the ability to remain effective under pressure. * Able to build trusted relationships with internal and external stakeholders at both operational and strategic levels. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Hybrid way of working: 2 days per week/ 8 per month * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. * Special discounts for gyms and retailers * Annual Company Bonus * Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted web-technology * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. * Special Paternal Program - 4 months of paid paternity leave #_VOIS ## What skills you will learn Advanced application of SAFe and Scrum in enterprise‑scale environments.Data‑driven delivery forecasting and progress reporting.Stakeholder management in customer‑facing and business‑critical contexts.Facilitating change and continuous improvement in high‑availability operational environments. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media and #StayConnected LinkedIn – VOIS Facebook – VOIS Global Instagram – VOIS Global