Site Lead, VOIS Iasi

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced leader to represent and strengthen the Technology VOIS Romania presence in Iași while leading a Cloud & Infrastructure Services function. This role combines local site leadership with functional leadership responsibilities, supporting people engagement, community building, stakeholder collaboration, transformation adoption and operational excellence. Based in Iași, you will play a key role in enhancing employee engagement, building relationships across the local technology ecosystem, supporting talent attraction initiatives and ensuring alignment with VOIS Romania priorities and the broader VOIS transformation agenda. You will also be responsible for the operational performance, service delivery, financial stewardship and people leadership of your function while contributing as a permanent member of the VOIS Romania and Technology VOIS Romania Leadership Teams. ## What you will do * Lead and shape the Technology VOIS Romania community in Iași, fostering a strong sense of belonging, collaboration and local identity. * Champion employee engagement, communication and community-building initiatives across the Iași Technology organisation. * Promote Vodafone Spirit and values through inclusive leadership, trust, ownership, adaptability and continuous improvement. * Partner with recruitment teams, hiring managers, universities and technology communities to support talent attraction, employer branding and the development of future talent pipelines. * Represent Technology VOIS Romania externally and build effective relationships with universities, public institutions, local authorities, industry bodies and ecosystem partners. * Collaborate with Branding, External Affairs, Recruitment and other enabling functions to support local partnerships, engagement activities and community initiatives. * Identify opportunities to enhance the visibility and reputation of Technology VOIS Romania through industry events, conferences and collaboration opportunities. * Support the local execution of strategic programmes and initiatives, including transformation, recruitment, branding and CSR activities. * Act as a catalyst for the adoption of transformation priorities, ways of working and cultural initiatives across the Iași location. * Ensure services are delivered in line with agreed performance, quality and customer expectations across the Vodafone infrastructure estate. * Drive operational excellence, automation opportunities and business process improvements to deliver sustainable efficiencies. * Own departmental planning, budget management, forecasting and cost optimisation initiatives. * Manage stakeholder relationships across local, regional and global teams to improve customer outcomes and business performance. * Provide leadership for operational and project-based activities within the department. * Ensure successful transition and integration of new services with the appropriate capabilities and resources. * Lead, develop and support team members through performance reviews, development plans, learning initiatives and career growth opportunities. * Monitor service KPIs, customer satisfaction measures and operational performance, driving continuous improvement and delivery excellence. ## Who you are * University degree or equivalent qualification. * Fluent in English with excellent written, verbal and presentation skills. * Proven leadership experience within technology, shared services, telecommunications, infrastructure or matrix organisations. * Strong capability to influence and engage colleagues across functions and teams, including environments without direct reporting relationships. * Demonstrated experience in employee engagement, communication and community-building initiatives. * Experience building trusted relationships with internal stakeholders, external partners and broader ecosystem organisations. * Exposure to collaboration with universities, industry associations, public institutions or local authorities. * Strong stakeholder management and relationship-building capabilities. * Understanding of technology operating models, shared services environments and cross-functional delivery structures. * Financial acumen, including budgeting, forecasting, cost management and efficiency planning. * Proven track record of delivering transformation initiatives within an IT or telecommunications environment. * Ability to balance local business needs, functional priorities and organisational transformation objectives. * Strong ownership mindset, sound judgement and adaptability in dynamic environments. * Experience leading operational performance, service delivery and continuous improvement programmes. * Commitment to fostering an inclusive, collaborative and high-performing culture. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Hybrid way of working * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget * Special discounts for gyms and retailers * Annual Company Bonus * Loyalty Programme * Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted web-technology * Getting in on the ground floor of a technology changing company * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off * Special Paternal Program - 4 months of paid paternity leave ## What skills you will learn * Strategic site leadership within a global technology organisation. * Advanced stakeholder engagement across business, government, academic and industry communities. * Organisational transformation and change adoption methodologies. * Employer branding and talent ecosystem development. * Leadership of large-scale engagement and community-building initiatives. * Budget ownership, forecasting and operational performance management. * Service excellence, customer-centric delivery and KPI optimisation. * Cross-functional collaboration and governance within matrix organisations. * Technology ecosystem partnership development and external representation. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected LinkedIn Facebook Instagram