EMR Adoption Specialist (Local / Clarksville)

United States·Nashvillemid

Customer SuccessAdoption Specialist

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Quick Summary

Key Responsibilities

Provides high quality support for the Business Office staff within physician practices and hospitals.

Requirements Summary

This role is a hybrid role, but the primary location of this role will be onsite (especially early on) at our Clarksville Hospital, with occasional visits to our main campus in Nashville.) .

Technical Tools

Customer SuccessAdoption Specialist

HealthIT Regional Support

The EMR Adoption Specialists implements new systems and updates to current systems with occasional guidance. Partners on creating business requirements for new tools or enhancements in consideration of workflows and partners on quality assurance testing. Develops change management strategies and supports system orientation and clinician onboarding.

(Note: This role is a hybrid role, but the primary location of this role will be onsite (especially early on) at our Clarksville Hospital, with occasional visits to our main campus in Nashville.)

Responsibilities

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→Bachelor's degree in related field
→Two years of healthcare experience
→Valid driver’s license

Bachelor’s preferred or equivalent/relevant experience

Requirements

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Any certifications relating to healthcare software applications, technology infrastructure and or clinical specializations are an advantage.
Knowledge of Health System business processes and EHR solution.
Experience with EHR implementation, user readiness activities, and end user support.

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Proven ability to work independently in a team environment.
Effective communication (written and oral) and interpersonal skills
Demonstrated organizational, multi-tasking, and time-management skills.
Strong negotiation, consultative skills, and relationship building ability.
Demonstrated ability to prioritize multiple objectives in a rapidly changing environment.
Able to communicate customer issues in both oral and written form in terms clearly understood by technical and non-technical audiences.
Ability to anticipate problems and visualize solutions on a proactive basis.
Excellent interpersonal communication, group process development, meeting facilitation, conflict resolution
Flexible in methodology, reliable, self-starter, results oriented yet sensitive to people.

What We Offer

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HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

Delivering distinctively personalized care
Improving the health care of individuals and communities regionally, nationally and internationally
Providing transformative learning programs
Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.